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Polokwane: Reservationist

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Job Description

About the Role

The Reservationist will be responsible for handling all room reservation enquiries via telephone, email, and online platforms promptly and professionally. This role requires a strong focus on customer service and sales orientation to maximize revenue.

Key Responsibilities

  • Handle room reservation enquiries via telephone, email, and online platforms.
  • Accurately input and manage reservations using the hotel’s PMS system (Opera).
  • Maintain up-to-date knowledge of room types, rates, promotions, and special packages.
  • Ensure guest details and preferences are correctly recorded for a personalized experience.
  • Coordinate with Front Office, Housekeeping, and Sales departments to ensure smooth operations.
  • Upsell room categories and add-on services to maximize revenue.
  • Respond to guest queries and requests courteously and efficiently.

Requirements

  • Previous experience in hotel reservations or front office operations (minimum 1-2 years preferred).
  • Proficiency in hotel Management systems (Opera, Protel, or similar).

Qualifications

  • Formal education/certifications not specified.

Salary & Benefits

  • R15 000.00 pm

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in Capricorn

The catering and hospitality industry in Capricorn is generally thriving, with a strong demand for skilled professionals to manage restaurants, hotels, and other establishments. Typically, this field offers a dynamic work environment with opportunities for career growth and advancement.

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Salaries in the catering and hospitality sector can vary widely depending on factors such as experience, company size, and industry sector. Generally, entry-level positions typically offer salary ranges of R200 000 – R400 000 per annum, while more senior roles can command salaries upwards of R600 000 – R1 million per year or more. However, these figures are only a rough guide, and actual salaries may differ based on individual circumstances.

Common skills required for careers in catering and hospitality include excellent communication and interpersonal skills, attention to detail, and the ability to work well under pressure. Typically, a degree in hospitality management or a related field is also highly valued. Other essential skills include food safety and hygiene certification, inventory management, and basic accounting principles. Many employers also place a high premium on leadership and management skills, as well as experience working with technology and social media.

The catering and hospitality industry is often linked to various sectors, including financial services, tourism, and education. These industries frequently employ professionals in this field due to the need for managed services and event planning. Furthermore, the growing popularity of fine dining and boutique hotels also presents opportunities for career advancement within this sector.

For those seeking a career in catering and hospitality, there are typically various paths available for development and progression. Many employers offer training and development programs to help employees build new skills and move into more senior roles. Common career progression routes include becoming department heads, managing restaurants or hotels, and even moving into executive positions. With experience and the right training, professionals in this field can enjoy a rewarding and successful career.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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Posted in Jobs in Capricorn, Jobs in Limpopo Province, Jobs in Polokwane

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