Pongola: Bartender (Luxury Lodge) – Pongola posted by HotelJobs

About the Role

We are seeking an exceptional Bartender to join our luxury game lodge team, providing 5* beverage experiences to our discerning guests. As a key member of our hospitality team, you will be responsible for delivering outstanding service, product knowledge, and creativity in a fast-paced environment.

Key Responsibilities

• Guest Experience & Service Excellence: Provide warm, professional, and personalised bar service to all guests.
• Engage confidently with guests, sharing knowledge of cocktails, wines, spirits, and non-alcoholic beverages.
• Anticipate guest preferences and create memorable, tailored experiences.
• Handle guest feedback and requests professionally, escalating issues when necessary.
• Beverage Preparation & Service: Prepare and serve cocktails, mocktails, wines, beers, and spirits to five-star standards.
• Maintain bar mise en place, cleanliness, and presentation at all times.
• Assist with beverage service during meals, boma dinners, bush events, and private functions.
• Stock Control & Cost Awareness: Assist with stock counts, requisitions, and stock rotation.
• Ensure correct storage and handling of all beverages.
• Minimise wastage, breakages, and stock variances.
• Report low stock levels and equipment issues promptly.
• Health; Safety & Compliance: Adhere strictly to HACCP, hygiene, and cleanliness standards.
• Ensure responsible alcohol service in line with lodge policy and South African liquor regulations.
• Maintain a safe and tidy bar environment for guests and staff.
• Follow wildlife safety protocols applicable to outdoor bar areas.
• Teamwork & Communication: Work closely with waiters, F&B Supervisors, kitchen staff, and management.
• Attend daily briefings and contribute to smooth service flow.
• Communicate guest preferences, special occasions, and beverage requirements.
• Administration & Controls: Assist with cash handling and POS procedures where applicable.
• Complete daily cleaning schedules and bar checklists.
• Ensure compliance with SOPs and brand standards.

Requirements

• Excellent interpersonal and communication skills
• Strong product knowledge and attention to detail
• Passion for beverages and guest service
• Ability to work calmly in a fast-paced environment
• Professional appearance and demeanour
• Organisational and time-management skills
• Cultural awareness and emotional intelligence

Qualifications

• Formal education/certifications (e.g. bartending course, hospitality degree)