| Date | 2024-12-29 |
|---|---|
| Job Title | Support Team Lead |
| Employer | Hire Resolve More Information |
| Salary | 0 |
| Category | It Computer |
| Location |
Eastern Cape / Port Elizabeth |
Job Summary
Hire Resolve`s client is looking for a Support Team Lead to join their team in Port Elizabeth, EC. The main purpose of the Support Analyst Team Lead is to support and monitor the day-to-day performance of applications in the Operations Applications suite, as well manage and complement the existing support team who are responsible for the day-to-day tasks associated it with the role. The Team Lead will assess the performance of the team, resolving complex issues, identify customer needs and training new team members.
Responsibilities:
- Support and maintain applications within the scope of the position
- Comply with standard processes and procedures documentation
- Diagnose and analyze problems in a timely and professional manner
- Monitor all production application components to ensure high availability and meet or exceed client expectation
- Contact development teams to assist in incident resolution in relation to system alerts
- Maintaining relationships with key strategic partners and customers
- Identify opportunities for process, systems and application improvements in a dynamic environment architected to solve problems and improve processes
- General knowledge of software development lifecycle
- High degree of initiative, mature judgment, and discretion
- Ability to conduct and direct research into IT issues and products as required
- Ability to present ideas in business-friendly and user-friendly language
- Provide accurate monthly reports in a timely manner to Management
- Become efficient in the use, workflow and capabilities of the system used for support
Requirements:
- Relevant qualification or related experience
- An understanding of/the ability to read and debug code advantageous
- An understanding of different message formats advantageous
- C#, .NET, MS SQL advantageous
If you are looking for a career change, you can contact Gaby Turner at *****@*****.co.za or Carmen Schafer at Hire Resolve
Support Team Lead position available in Eastern Cape, Port Elizabeth. This job position was posted by Hire Resolve. The job has been posted as a char8000 ad on 2024-12-29 at 00:08:43 in the It Computer category
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