Job Description
About the Role
As an Administrator: Bookings at our Menlyn dealership, you will be responsible for ensuring a seamless experience for both telephonic and walk-in customers. Your primary focus will be on managing workshop bookings and relevant administration to meet and exceed aftersales customer expectations.
Key Responsibilities
- Professionally meet and greet customers on arrival
- Answering calls
- Scheduling bookings for customers bringing their vehicles in for service/repair
- Contacting customers for campaigns and arranging bookings
- Preparing and circulating the planning list for the schedule of bookings for the following day to relevant stakeholders across the dealership
- Pre-print job cards for the next days bookings
- Ensure that relevant processes that affect effective bookings and aftersales experience and results is followed
- Make booking for clients that parts have arrived so that they can be fitted
- Ensure that all other relevant processes are adhered to
- Provide callers with accurate information, taking care to always be knowledgeable and updated around changing information
- Effectively and professionally handling calls, including the accurate taking of messages and speedy relay thereof to relevant people
- Responsible for ensuring all documentation is accurately and professionally typed, stored and can be easily retrieved
- General administration duties as may be requested by management
- Phone clients and close tickets
- Update planning boards for next day bookings
Requirements
- 2 years Bookings Clerk experience or Service Reception experience in a corporate, retail motor dealership environment
- Senior Certificate (Grade 12)
- Valid, endorsed drivers license
- Computer literate (Office suite)
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Admin / clerical / secretarial Jobs in Tshwane
In Tshwane, South Africa, the demand for administrative, clerical, and secretarial professionals is typically high across various industries. This field offers a stable and rewarding career path for individuals who enjoy working in support roles. Generally, these roles are essential to the smooth operation of businesses, governments, and institutions.
The salary range for admin, clerical, and secretarial positions in Tshwane can vary widely depending on factors such as experience, company size, industry sector, and level of responsibility. Typically, entry-level positions may start around R20 000 – R30 000 per annum, while more senior roles can command salaries up to R60 000 – R100 000 or more. However, it’s essential to note that actual salaries may be higher or lower than these broad ranges, and individual circumstances can affect compensation.
Common skills required for admin, clerical, and secretarial roles include strong communication and interpersonal skills, attention to detail, organisational abilities, proficiency in Microsoft Office applications (e.g., Word, Excel, PowerPoint), typing speed and accuracy, and basic computer literacy. Other desirable skills may include experience with HR management systems, knowledge of relevant laws and regulations, and the ability to work in a fast-paced environment.
These roles are commonly found in various industries, including financial services sector, technology industry, manufacturing sector, and public sector organisations. The demand for administrative support is particularly high in sectors that require efficient record-keeping, data management, and customer service.
For those interested in pursuing a career in admin, clerical, or secretarial roles, there are opportunities for career development and advancement. Typically, experience and additional training can lead to senior administrative positions, such as team leader or manager. Some individuals may also choose to specialise in areas like HR administration, office management, or project coordination.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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