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Pretoria: Call Centre Agent & Manager

Date 2025-01-21
Job Title Call Centre Agent & Manager
Employer
More Information
Salary Neg.
Category Customer Service Support
Location Tshwane
/ Pretoria

Job Summary

looking for a call Centre agents and a manager at its Roodepoort office. Call center representative responsibilities: Manage a high volume of inbound and outbound calls and online chats. Determine every customers needs and find effective solutions, always striving for one-contact resolution. Follow provided scripts for sales or customer support calls. Act on feedback from training and management to improve call times. Provide exceptional customer service. Keep accurate records of all interactions. Meet individual and team targets. Qualifications: High school Certificate or its equivalent or relevant experience or training Strong verbal and written communication skills Preferred qualifications: Two years of experience in a call center, conflict resolution, customer sales, or customer support role or equivalent experience or training Previous experience with CRM platforms (ADVANTAGE)

Call Centre Agent & Manager position available in Tshwane, Pretoria. This job position was posted by . The job has been posted on 2025-01-21 in the Customer Service Support category

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