Location: Pretoria

Salary: R8 000

Job Description:
• To uphold the brand and the perception of the brand in the market by ensuring a consistent high- quality customer experience
• Ensure all operational protocols are adhered to at all times
• Identifying opportunities to improve the service process and customer experience
• Handle challenging customers in a highly pressurized environment
• Ensure SLA, ring time and abandoned rate within agreed norms
• Capturing all customer interactions whether from email or telephonic on the CRM system

Educational Requirements:
• Matric/ Diploma

Experience:
• 2-3 years previous experience in a Call Centre environment in sales or on-line support
• Understanding of contact centre environment and technology
• Preferably have a similar background in media or photography in general.

Skills:
• Fully bilingual in English and Afrikaans in both verbal and written communication.
• Computer literate
• Conflict management
• Quality & customer focused
• Influencing and persuading
• Overcoming objections and be assertive
• Team player & can work independently

Working Hours:
• Alternating weekly shift: 8:00 -17:00 and 8:00 -18:00
• Alternating Saturdays: 8:00 – 14:00.
• No Sundays or public holidays

Send your CV and latest pay slip to *****@*****.co.za

AtripleA Recruitment and Temps

www.********.co.za

Location: Pretoria

Salary: R 7,000 plus incentives

Our client in the Digital printing industry has an opening for a Client Care Consultant in their call Centre.

Job Specification:

• To uphold the brand and the perception of the brand in the market by ensuring a consistent high- quality customer experience
• Ensure all operational protocols are adhered to at all times
• Identifying opportunities to improve the service process and customer experience
• Handle challenging customers in a highly pressurized environment
• Ensure SLA, ring time and abandoned rate within agreed norms
• Capturing all customer interactions whether from email or telephonic on the Q-Photo CRM system

Requirements:

• Fully bilingual in English and Afrikaans in both verbal and written communication.
• Computer literate
• Conflict management
• Quality & customer focused
• Influencing and persuading
• Overcoming objections and be assertive
• Team player & can work independently
• 2-3 years previous experience in a Call Centre environment in sales or on-line support
• Understanding of contact centre environment and technology
• Preferably have a similar background such as copy centre or photography in general.
• Matric/ Diploma

Please send Updated CV, Qualifications and last payslip to *****@*****.co.za

AtripleA Recruitment and Temps

www.********.co.za