Job Description
About the Role
Our client in the Digital printing industry is seeking a Client Care Consultant to join their call Centre team in Pretoria. The ideal candidate will be responsible for upholding the brand’s reputation and ensuring a consistent high-quality customer experience.
Key Responsibilities
- Uphold the brand and perception of the brand in the market by ensuring a consistent high-quality customer experience
- Ensure all operational protocols are adhered to at all times
- Identify opportunities to improve the service process and customer experience
- Handle challenging customers in a highly pressurized environment
- Ensure Service Level Agreement (SLA), ring time, and abandoned rate within agreed norms
- Capture all customer interactions, whether from email or telephonic, on the Q-Photo CRM system
Requirements
- Fully bilingual in English and Afrikaans in both verbal and written communication
- Computer literate
- Conflict management skills
- Quality and customer-focused approach
- Influencing and persuading abilities
- Overcoming objections and assertiveness
- Ability to work as a team player and independently
- 2-3 years of previous experience in a Call Centre environment in sales or online support
- Understanding of contact centre environment and technology
- Preferably have a similar background, such as copy centre or photography in general
- Matric/Diploma
Salary & Benefits
R 7,000 plus incentives
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Online and Digital Media Jobs in Gauteng
In Gauteng, the online and digital media industry continues to experience significant growth, driven by increasing demand for digital solutions and online presence across various sectors. This has led to a thriving job market with numerous opportunities for skilled professionals. As a result, career seekers in this field can expect to find a diverse range of roles available, from creative and technical positions to management and leadership roles.
Salary expectations for online and digital media roles in Gauteng are typically broad, with varying levels of compensation depending on factors such as experience, company size, and industry sector. Generally, salaries range from R600 000 to R1,5 million per annum, although these figures can vary significantly. For example, senior roles or those in large corporations may command higher salaries, while entry-level positions or startups may offer more modest compensation.
Common skills for online and digital media professionals include proficiency in design tools such as Adobe Creative Suite, programming languages like HTML, CSS, and JavaScript, and experience with content management systems and social media platforms. Additionally, strong analytical and problem-solving skills are often required, as well as the ability to work collaboratively in a fast-paced environment.
Many industries commonly employ online and digital media professionals, including financial services sector companies, technology industry players, manufacturing sector firms, and e-commerce businesses. These roles can provide valuable opportunities for career advancement and professional growth.
Career development in online and digital media is often driven by ongoing education and training. Many professionals in this field pursue additional qualifications or certifications to stay up-to-date with the latest technologies and trends. With experience, they may move into leadership or management roles, overseeing teams of designers, developers, and project managers. Others may choose to specialize in specific areas, such as UX design, digital marketing, or social media strategy.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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