Pretoria: Client Services Manager posted by Hire Resolve
Posted on 2025-07-27 00:00:00
| Employer | Hire Resolve |
|---|---|
| Category | Customer Service |
| Location | Gauteng / Pretoria |
Job Summary
take charge of shaping and executing the customer experience strategy, ensuring they deliver an exceptional
service to their consumers.
Duties & Responsibilities
Implement current CS projects, upcoming updates, and necessary adaptations to the CRM portal.
Understand the customer profile and approach accordingly.
Analyze customer data and develop training strategies to establish best practices.
Increase customer satisfaction by ensuring every interaction meets company standards.
Demonstrate a high level of Welcome, Approach, and Mix & Match energy while leading the team.
Monitor customer data to plan Actions-Interactions that boost satisfaction.
Ensure the team understands and is up-to-date on their CS profile and leadership profiles.
Build lasting relationships with customers and answer product-related questions.
Promote integrated sales by proposing all available purchase options based on customer demand.
Conduct in-depth Client Services to ensure excellence in the customer experience
Manage all communication portals of the company.
SKILLS & ATTITUDES
Passionate, curious, motivated, dynamic, and eager to contribute something unique.
Strong customer orientation, and a desire to share this passion with both the team and customers.
Highly sensitive to the experiences of those around you.
Creative, proactive, and friendly, able to foster a positive atmosphere within the team.
Strong knowledge and analytical skills regarding Client Services KPIs.
Highly flexible, with excellent time and pressure management abilities.
Experienced in developing others, CX training, and project management.
Excellent communication, influencing, management, and leadership skills.
Self-motivated, with the ability to motivate others and provide constructive feedback.
EXPERIENCE & QUALIFICATIONS
Financial, Insurance, Subscription and Debt management experience (Products)
Previous customer experience.
Experience with customer surveys, consumer behavior analysis, and customer analytics.
CRM knowledge preferred.
Team management experience preferred.
Fluent in English
Matric
Min 5-8 years Client Services experience in the financial industry of which at least 3 5 years are
within a managerial role
Should you be a match for this opening, Please send your CV to: *****@*****.co.za
Click Go Apply to apply online!
Get Similar Job Alerts
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Pretoria East: Office Administrator Position posted by Myroof
Office Administrator Position in Pretoria East Available MyRoof.co.za is looking for self-motivated Office Administrators with a vibrant personality. Core...
View Job
Office Administrator Position
Pretoria East: Sales Administrator for Mycars posted by Myroof
Job Title Sales AdministratorCompany MyCars.co.zaLocation Moreleta Park, PretoriaAbout UsMyCars.co.za specializes in online vehicle auctions. Were looking...
View Job
Sales Administrator for Mycars
Pretoria North: Car sales Executives needed – VW wonderboom posted by McCarthy VW Wonderboom
McCarthy VW Wonderboom is seeking new cars sales executives.Must Have Valid Drivers, Clear criminal check, Grade 12, Minimum 1year car sales experience,...
View Job
Car sales Executives needed – VW wonderboom
Pretoria North: Used car sales exectiuves wanter – vw wonderboom posted by McCarthy VW Wonderboom
McCarthy VW Wonderboom is seeking used cars sales executives.Must Have Valid Drivers, Clear criminal check, Grade 12, Minimum 1year car sales experience,...
View Job
Used car sales exectiuves wanter – vw wonderboom
Pretoria West: General Worker – Iso Panel Fitter posted by Chill Box Manufacturing
ISO Panel Fitter and tradesman required. Previous experience beneficial and salary will be negotiated based on skill set. Successful candidates to be SA...
View Job
General Worker – Iso Panel Fitter
Pretoria North: Health and Safety Officer – iso 9000 posted by Ryncor Auctioneers
Ensure full compliance with health, safety and environmental regulations. Conduct regular risk assessments and safety audits practices. Train and guide...
View Job
Health and Safety Officer – iso 9000
Pretoria North: Property Data & Research Specialist posted by Keyworx Call Center
What Youll DoOnline Property Identification Systematically navigate digital platforms e.g., Property24 to identify relevant listings.Location Address...
View Job
Property Data & Research Specialist
Pretoria North: Professional Nurse – Urgently needed posted by SANCA PRETORIA/SOSHANGUVE
Professional nurse position available at in-patient alcohol and drug rehabilitation Centre in Pretoria North within the legal-ethical framework of the...
View Job
Professional Nurse – Urgently needed
Pretoria: Junior Trader posted by Comdi Agricultural Markets
Doel van die PosAs n Junior Graanhandelaar sal jy saam met die Graanbemarkingsafdeling werk en die winsgewende aan- en verkoop van graan ondersteun. Die...
View Job
Junior Trader
Pretoria City: Engineering Lecturer – Electrical Engineering posted by Divine Favour Progressive College FET
Divine Favour Progressive College FET is a registered and accredited Private college in Pretoria, committed to providing quality education through the...
View Job
Engineering Lecturer – Electrical Engineering
Pretoria: Premium Service Manager – Premium Brand Exp posted by Bonafide Human Capital
Our premium passenger vehicle dealership in PTA currently holds a vacancy for a Service ManagerReporting to the Dealer PrincipalFranchise Executive, this...
View Job
Premium Service Manager – Premium Brand Exp
Pretoria East: SAIPA Trainee Accountant Learnership posted by PCE Accountants
ResponsibilitiesThe position includes duties and responsibilities as outlined in the SAIPA logbook, including accounting, auditing, taxation, and...
View Job
SAIPA Trainee Accountant Learnership
Pretoria: Sales consultant – Call centre posted by MaxLaw GP
MaxLaw is a Credit Legal company which specializes in helping clients to remove adverse listings from their credit records in order to regain their...
View Job
Sales consultant – Call centre
Pretoria: Design Engineer – Pretoria & International Projects posted by The Recruitment Guy
A highly reputable, forward-thinking engineering solutions company is seeking a committed and dynamic Design Engineer young professionals or mid-level...
View Job
Design Engineer – Pretoria & International Projects
Pretoria: BMW Diagnostic / Group Technician / Technician – MUST HAVE BMW EXPERIENCE posted by Corporate Dealership Placements – JHB
BMW Diagnostic, Group Technician or Technician R18000 - R22000 PretoriaMust be a qualified BMW Technician, or Diagnostic Technician or Group Technician.
View Job
BMW Diagnostic / Group Technician / Technician – MUST HAVE BMW EXPERIENCE
Pretoria: Used Car Sales Executive – URGENTLY NEEDED posted by Corporate Dealership Placements – JHB
Used Car Sales Executive R10500, company car commission PretoriaMust have good units and a proven track record, as well as strong used car sales...
View Job
Used Car Sales Executive – URGENTLY NEEDED
Pretoria East: Litigation Attorney posted by Cora O’Neil Recruitment Agency
Hazelwood, Pretoria East LITIGATION ATTORNEYMinimum Requirements-Presentable and professional -Afrikaans and English first and second languages a must Full...
View Job
Litigation Attorney
Pretoria East: Senior RAF Litigation Attorney posted by Cora O’Neil Recruitment Agency
Menlo Park, Pretoria East SENIOR RAF LITIGATION ATTORNEY THIRD PARTY CLAIMSMinimum Requirements-Young, presentable and professional-Afrikaans and English...
View Job
Senior RAF Litigation Attorney
Pretoria: Junior Litigation Attorney posted by Cora O’Neil Recruitment Agency
Brooklyn, Pretoria JUNIOR LITIGATION ATTORNEYMinimum Requirements-Young, professional Afrikaans speaking preferably male-Afrikaans and English first and...
View Job
Junior Litigation Attorney
Pretoria East: Junior Attorney posted by Cora O’Neil Recruitment Agency
Menlo Park, Pretoria East JUNIOR ATTORNEY to be trained as LEGAL COST CONSULTANTMinimum Requirements-Young, well presented Afrikaans speaking...
View Job
Junior Attorney
Pretoria East: Candidate Attorney posted by PROKUREURS IN PRETORIA
LLB Computer LiterateProfessionalProficient in EnglishDriver License Own transportExperience in Magistrates Court and High Court Litigation.
View Job
Candidate Attorney