Job Description
About the Role
B Mobile is seeking highly skilled Call Centre Agents to join their team in Pretoria East. As a key member of the call centre, you will be responsible for providing exceptional customer experiences and driving sales growth through proactive outreach and product promotion.
Key Responsibilities
- Answer inbound calls and respond to inquiries
- Make outbound calls to generate leads or follow up with prospects
- Provide accurate information about products, services, or solutions
- Resolve customer complaints or escalate issues to the right team
- Guide clients through product usage or troubleshooting steps
- Maintain a professional and empathetic tone in all communications
- Promote products or services during calls
- Schedule demos or appointments for senior sales staff
- Meet or exceed call and conversion targets
- Log call details in CRM systems
- Track customer feedback and report trends
- Contribute to team performance metrics
Requirements
Strong verbal and written communication skills, active listening and empathy, ability to work with CRM and call management tools, resilience and adaptability in a fast-paced environment. Prior experience in customer service or sales is advantageous.
Qualifications
None specified
Salary & Benefits
Not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT Sales Jobs in Gauteng
In Gauteng, the IT sales industry is typically one of the fastest-growing sectors, driven by the increasing demand for technology solutions across various industries. This growth has led to a surge in job opportunities for skilled sales professionals who can effectively promote and sell complex IT products. As a result, IT sales roles have become increasingly in-demand, making it an attractive career choice for those with the right skills and experience.
Typically, salaries for IT sales professionals in Gauteng vary widely depending on factors such as level of experience, company size, industry sector, and specific job requirements. Generally, entry-level positions may start at around R30 000 to R50 000 per annum, while senior roles can command salary ranges of R150 000 to R250 000 or more, depending on individual performance and the size of the organisation. However, these are broad estimates and actual salaries can vary significantly based on specific circumstances.
Common skills required for IT sales professionals in Gauteng include technical knowledge of computer hardware and software, excellent communication and interpersonal skills, a strong understanding of industry trends and technologies, and the ability to build rapport with customers and colleagues alike. Other essential skills often include negotiation and closing techniques, project management experience, and a proven track record of meeting or exceeding sales targets.
Many IT sales roles are employed in various industry sectors, including financial services sector, technology industry, manufacturing sector, and government departments. In these environments, IT sales professionals must be able to understand the specific needs and challenges of each organisation, develop tailored solutions, and effectively communicate the benefits of their products or services. The ability to navigate complex technical information and build trust with customers is also highly valued in this field.
Career progression for IT sales professionals in Gauteng often involves moving into senior roles such as account management, team leadership, or product specialist. With experience and a strong track record of success, it is common for IT sales professionals to transition into roles that require more strategic thinking and planning, such as business development or operations management. Ultimately, the goal is to develop a deep understanding of the industry and technology trends, and to leverage this knowledge to drive business growth and success.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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