Menu Close

Pretoria: GSOC Client Service Delivery Agent posted by People Dimension

Pretoria: GSOC Client Service Delivery Agent posted by People Dimension

Company
People Dimension

Location
Gauteng

Job Type
Telecommunication

Job Description

Introduction

A leading telecommunications company is looking for a GSOC (Global Service Operation Centre) Client Service Delivery Agent who will be responsible for coordinating International Customer inquiries by phone or email and addressing these Customer complaints. This individual needs to possess strong communication skills, empathy, problem solving abilities and have the capacity to adapt to diverse situations while maintaining professionalism and patience. This is an office-based position, and the individual will be working shifts.

Duties & Responsibilities

  • Collaborate with different stakeholders (Customers, Vendors, Employees) to ensure that customer needs are fulfilled effectively.
  • Coordinate and follow up with all stakeholders to ensure resolutions within a set timeframe.
  • Monitor and manage the GSOC service delivery processes and workflows, working with the GSOC Client Service Delivery Supervisor.
  • Act as the primary point of contact for service delivery issues and escalations.
  • Ensure compliance with service level agreement (SLAs) and key performance indicators.
  • Conduct regular reviews and reports on the performance of stakeholders.
  • Communicating clearly with the stakeholders on email and on the phone.
  • Facilitate effective communication and collaboration between stakeholders.
  • Writing weekly reports to be submitted weekly to the GSOC Service Delivery Supervisor.

Desired Experience & Qualification

View Job  Cape Town: Senior Accountant posted by Hire Resolve

Experience

  • Proven experience as a Client Service Delivery Agent, with 2 years of administration experience (preferably in the ICT Sector)
  • Proven experience dealing with Corporate Customers in a similar role
  • Ability to handle complex customer issues.

Languages

  • Fluent and proficient in English
  • French and / or Portuguese will be advantageous, but not necessary

Qualifications

  • Bachelors degree in related fields (Business Administration) will be advantageous

Package & Remuneration

Market related

Interested?

Please mail your CV to *****@*****.co.za
Shortlisted applicants will be contacted within 2 weeks, if you do not hear from us by then your application for this position was unsuccessful, but you have been added to our database for future vacancies.

Ready to Apply?

Click below to apply directly with the employer


Go Apply Now


Safe & secure application

Advertisement


Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Pretoria, Gauteng


Job Seeker Tip

Always arrive 10-15 minutes early for interviews to show punctuality and reliability.

How to Apply

Click “GO APPLY” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

Latest Job Opportunities

Western Cape: Technical Co-ordinator l Technician posted by Collab SA

Jobs in South Africa Remote September 26, 2025
Automotive Technician Collab SA

RequirementsStrong technical background with MPS knowledge advantageous.Excellent organisational, scheduling, and time management skills.Advanced Excel...

View Job

Western Cape: Senior AI and Automation Developer posted by Collab SA

Jobs in South Africa September 26, 2025
Automotive Technician Collab SA

Requirements- Extensive Experience 5 years of professional experience in full-stack web development, with a significant portion focused on building and...

View Job

Gauteng: Sales – Consumables posted by Execustaff South Africa (Pty) Ltd

Jobs in Gauteng September 26, 2025
Execustaff South Africa (Pty) Ltd Other Manufacturing

Key ResponsibilitiesAchieve agreed upon sales targetsEstablish and maintain strong customer relationships with existing and new customersService the...

View Job

Gauteng: Sales Representative – Equipment posted by Execustaff South Africa (Pty) Ltd

Jobs in Gauteng September 26, 2025
Execustaff South Africa (Pty) Ltd Other Manufacturing

Duties and ResponsibilitiesEstablish and maintain strong customer relationships with existing and new customersSupport company representatives, internal...

View Job

Roodepoort: Project Management Engineer posted by Assegai Recruitment (Pty) Ltd

Jobs in Gauteng September 26, 2025
Assegai Recruitment (Pty) Ltd Engineering Management

Duties and ResponsibilitiesExtensive project managementHeading up entire projects on major power generation sites, such as MHIs, Environmental Impact...

View Job  Sandton: Volume Planning Specialist posted by Profile Personnel
View Job

Gauteng: HR Manager posted by The Recruitment People

Jobs in Gauteng September 26, 2025
Human Resource The Recruitment People

This individual will be responsible for managing the full HR function, including but not limited toStrategic planningRecruitment and talent...

View Job

Browse Employers

View All

Job Alerts


Share this to someone who needs a job:
Posted in Jobs in Gauteng, Jobs in Northern Suburbs, Jobs in Pretoria, Jobs in South Africa

More Jobs in Your Area