Job Description
Introduction
A leading telecommunications company is looking for a GSOC (Global Service Operation Centre) Client Service Delivery Agent who will be responsible for coordinating International Customer inquiries by phone or email and addressing these Customer complaints. This individual needs to possess strong communication skills, empathy, problem solving abilities and have the capacity to adapt to diverse situations while maintaining professionalism and patience. This is an office-based position, and the individual will be working shifts.
Duties & Responsibilities
- Collaborate with different stakeholders (Customers, Vendors, Employees) to ensure that customer needs are fulfilled effectively.
- Coordinate and follow up with all stakeholders to ensure resolutions within a set timeframe.
- Monitor and manage the GSOC service delivery processes and workflows, working with the GSOC Client Service Delivery Supervisor.
- Act as the primary point of contact for service delivery issues and escalations.
- Ensure compliance with service level agreement (SLAs) and key performance indicators.
- Conduct regular reviews and reports on the performance of stakeholders.
- Communicating clearly with the stakeholders on email and on the phone.
- Facilitate effective communication and collaboration between stakeholders.
- Writing weekly reports to be submitted weekly to the GSOC Service Delivery Supervisor.
Desired Experience & Qualification
Experience
- Proven experience as a Client Service Delivery Agent, with 2 years of administration experience (preferably in the ICT Sector)
- Proven experience dealing with Corporate Customers in a similar role
- Ability to handle complex customer issues.
Languages
- Fluent and proficient in English
- French and / or Portuguese will be advantageous, but not necessary
Qualifications
- Bachelors degree in related fields (Business Administration) will be advantageous
Package & Remuneration
Market related
Interested?
Please mail your CV to .za
Shortlisted applicants will be contacted within 2 weeks, if you do not hear from us by then your application for this position was unsuccessful, but you have been added to our database for future vacancies.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Telecommunication Jobs in Gauteng
In the Gauteng province of South Africa, the telecommunication industry is a significant sector with a growing demand for skilled professionals. Typically, jobs in this field require a strong foundation in technology and communication principles. The general job market trend is towards increased adoption of digital technologies, driving innovation and growth in various industries.
Generally, salaries for telecommunication roles can vary widely depending on factors such as experience, company size, and industry sector. While it’s common to see salary ranges between R400 000 to R1 million per annum for senior positions, junior roles may fall within a range of R250 000 to R500 000 per annum. However, these are broad estimates, and actual salaries can fluctuate based on individual circumstances.
Common skills required for telecommunication roles in Gauteng typically include proficiency in programming languages such as Java or Python, experience with network protocols and architecture, knowledge of cloud computing platforms, and strong analytical and problem-solving skills. Many employers also value candidates with certifications from reputable bodies like the International Telecommunication Union (ITU) or the Institute of Electrical and Electronics Engineers (IEEE).
The telecommunication industry is a broad sector that encompasses various types of roles, including network engineers, telecommunications technicians, and IT project managers. Financial services sector, technology industry, manufacturing sector, and government departments often employ professionals in this field. In addition to working for well-established multinationals like Google or Microsoft, job seekers may also explore opportunities with local companies specializing in telecommunication equipment, services, or consulting.
For career development, many employers offer training programs, mentorship schemes, and professional certifications to help employees advance in their careers. Typically, senior roles require at least 5-10 years of experience, while junior positions often require recent graduates or individuals with relevant vocational training. Regularly updating skills through online courses, workshops, and industry events can also enhance job prospects in the telecommunication sector.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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