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Pretoria: IT Specialist (End User Support) posted by Status Staffing

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Job Description

About the Role

Status Staffing is seeking a highly skilled IT Specialist to provide end-user support to our clients in Pretoria. As a key member of our team, you will be responsible for diagnosing and resolving technical issues, ensuring minimal disruption to our users, and providing excellent customer service.

Key Responsibilities

  • Provide first-line support to users for desktops, laptops, printers, mobile devices, email, and standard business applications.
  • Log, track, and manage support requests through the helpdesk or ticketing system.
  • Diagnose and resolve technical issues remotely and on-site.
  • Escalate unresolved or complex issues to second-line support, vendors, or system administrators where necessary.
  • Install, configure, and maintain computer hardware, software, and peripheral devices.
  • Set up new user accounts, devices, and access rights in accordance with company procedures.
  • Assist users with password resets, account lockouts, and access-related issues.
  • Support Microsoft 365, Windows, Teams, Outlook, printers, scanners, and common office applications.
  • Perform routine maintenance, updates, and software installations.
  • Ensure that all equipment is correctly recorded in the asset register.
  • Provide user training and basic guidance on systems and applications.
  • Maintain accurate documentation of incidents, resolutions, and IT procedures.
  • Assist with workstation setups, office moves, and onboarding of new employees.
  • Monitor recurring issues and report trends to management.
  • Follow IT security, backup, and data protection procedures.
  • Maintain a professional, courteous, and service-oriented relationship with users.

Requirements

  • Grade 12 / Matric.
  • Relevant IT qualification, diploma, certificate, or coursework in Information Technology, Computer Science, or related field.
  • Certifications such as CompTIA A+, N+, Microsoft, or similar will be an advantage.

Qualifications

No formal qualifications are required for this role. However, relevant experience and certifications may be advantageous.

Salary & Benefits

Market-related salary.

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Other Requirements

May be required to travel between offices or sites.

May be required to work after hours or on standby from time to time.

Valid driver’s licence may be advantageous, depending on the role.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About IT Sales Jobs in Gauteng

In Gauteng, the IT sales industry is typically one of the fastest-growing sectors, driven by the increasing demand for technology solutions across various industries. This growth has led to a surge in job opportunities for skilled sales professionals who can effectively promote and sell complex IT products. As a result, IT sales roles have become increasingly in-demand, making it an attractive career choice for those with the right skills and experience.

Typically, salaries for IT sales professionals in Gauteng vary widely depending on factors such as level of experience, company size, industry sector, and specific job requirements. Generally, entry-level positions may start at around R30 000 to R50 000 per annum, while senior roles can command salary ranges of R150 000 to R250 000 or more, depending on individual performance and the size of the organisation. However, these are broad estimates and actual salaries can vary significantly based on specific circumstances.

Common skills required for IT sales professionals in Gauteng include technical knowledge of computer hardware and software, excellent communication and interpersonal skills, a strong understanding of industry trends and technologies, and the ability to build rapport with customers and colleagues alike. Other essential skills often include negotiation and closing techniques, project management experience, and a proven track record of meeting or exceeding sales targets.

Many IT sales roles are employed in various industry sectors, including financial services sector, technology industry, manufacturing sector, and government departments. In these environments, IT sales professionals must be able to understand the specific needs and challenges of each organisation, develop tailored solutions, and effectively communicate the benefits of their products or services. The ability to navigate complex technical information and build trust with customers is also highly valued in this field.

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Career progression for IT sales professionals in Gauteng often involves moving into senior roles such as account management, team leadership, or product specialist. With experience and a strong track record of success, it is common for IT sales professionals to transition into roles that require more strategic thinking and planning, such as business development or operations management. Ultimately, the goal is to develop a deep understanding of the industry and technology trends, and to leverage this knowledge to drive business growth and success.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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How to Apply

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