Pretoria: Outbound Call Centre Agent posted by AtripleA recruitment & temps

Our client in the Digital Printing industry is looking for an Outbound Call Centre Agent.

Key responsibilities
• To uphold the brand and the perception of the brand in the market by ensuring a consistent high- quality customer experience when contacting businesses or private individuals by phone
• Deliver prepared sales scripts to persuade potential customers to avail of Copy Center services and product
• Describe services and products
• Respond to questions
• Identify and overcome objections
• Take the customer through the sales process
• Obtain customer information
• Obtain possible customer leads
• Maintain customer/potential customer data bases
• Follow up on initial contacts
• Capturing all customer interactions whether from telephonic or email on the CRM system

Requirements
• Matric/ Diploma
• Understanding of contact center environment and technology
• 2-3 years previous experience in a Call Centre environment in telesales with a proven track record in sales
• Preferably have a similar background or in a Copy Center environment
• Fully bilingual in English and Afrikaans
• Computer literacy

Send your CV and latest pay slip to *****@*****.co.za

ATripleA Recruitment and Temps

www.********.co.za