Role Purpose: Provide a professional and friendly welcome to all visitors, either in person or telephonically. This role requires maintaining a professional and courteous manner at all times to support effective communication within the organisation. Requirements Matric or equivalent (Essential) Receptionist or Office administration qualification (Desirable) 1-2 years’ relevant experience (essential) Duties & Responsibilities INTERNAL PROCESS Welcome visitors in a professional and friendly manner to provide an excellent client experience. Determine the reason for the visit and accompany them to the relevant location or inform the relevant party. Follow the relevant security protocol for visitors, capture their details, and issue with security tags if required. Attend to calls in a professional and friendly manner to provide an excellent client experience. Accurately route client complaints and queries to the relevant department. Ensure files are kept in order and easily accessible to relevant stakeholders. Collate, compile and distribute documents to relevant stakeholders, as required, within defined standards and timeframes. Escalate faults and other housekeeping issues with the relevant stakeholders or service providers. Ensure compliance with company policy, procedures and guidelines CLIENT Provide authoritative, expertise and advice to clients and stakeholders. Build and maintain relationships with clients and internal and external stakeholders. Deliver on service level agreements made with clients and internal and external stakeholders to ensure that client expectations are managed. Make recommendations to improve client service and fair treatment of clients within area of responsibility. PEOPLE Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service. Develop and maintain productive and collaborative working relationships with peers and stakeholders. Positively influence and participate in change initiatives. Continuously develop own expertise in terms of professional, industry and legislation knowledge. Contribute to continuous innovation through the development, sharing and implementation of new ideas. Take ownership for driving career development. FINANCE Contribute to the financial planning process within area. Identify opportunities to enhance cost effectiveness and increase operational efficiency. Manage financial and other company resources under your control with due respect. Provide input into the risk identification processes and communicate recommendations in the appropriate forum. Competencies Interacting with People Showing Composure Managing Tasks Establishing Rapport Thinking Positively Upholding Standards Following Procedures