Pretoria: Restaurant Receptionist posted by ICTEngage

The Restaurant Receptionist is the first point of contact for all guests and plays a key role in creating an exceptional dining experience. This person manages reservations, greets guests warmly, coordinates seating, and ensures smooth front-of-house communication. A high level of professionalism, polish, and guest-focused service is essential.

Key Responsibilities Guest Reception & Service

• Warmly welcome guests upon arrival and acknowledge departures.

• Maintain a professional, polished presence at all times.

• Manage the guest flow to ensure a calm, organized entrance experience.

• Provide accurate information about menus, service times, dress code, and restaurant policies.

• Handle guest requests, complaints, and escalations with grace and efficiency.

Reservations & Seating Coordination

• Manage and confirm bookings via phone, email, and reservation systems.

• Maintain the reservations book/system and ensure accurate updates.

• Plan and coordinate seating to balance guest experience and operational efficiency.

• Communicate guest preferences or special requests to the floor and kitchen team.

• Manage walk-ins and waiting lists professionally.

Communication & Front-of-House Support

• Work closely with management to update and follow daily service plans.

• Liaise with servers, managers, and kitchen team regarding table status, VIP bookings, and guest requirements.

• Assist with arranging special occasions (anniversaries, birthdays, private dining).

• Ensure the reception area is presentable, tidy, and welcoming at all times.

Administration & Operational Duties

• Answer phone calls and respond to guest queries promptly and professionally.

• Process and confirm bookings, deposit payments (if required), and cancellations.

• Maintain accurate records of guest notes, preferences, and special events.

• Assist with opening and closing procedures at the host stand.

• Handle administrative tasks such as menus, handover notes, and floor plans.

Minimum Requirements

• Previous experience working in a restaurant is mandatory (fine dining experience is a strong advantage).

• Professional communication skills, both verbal and written.

• Ability to remain calm, confident, and friendly under pressure.

• Excellent interpersonal skills with a strong guest-service mindset.

• Strong organizational abilities and attention to detail.

• Tech-savvy and comfortable with reservation systems or POS (training provided if needed).

• Neat, well-groomed appearance and professional etiquette.

Competencies & Characteristics

• Warm, hospitable, and people-oriented.

• Strong sense of professionalism and discretion.

• Able to multitask and manage a fast-paced environment.

• Problem solver with a positive, solution-driven approach.

• High level of punctuality and reliability.

• Team player with a willingness to support FOH operations.