Job Description
About the Role
We are seeking a highly skilled and experienced Sales Agent to join our team in Pretoria. As a key member of our sales team, you will be responsible for driving revenue growth, building strong relationships with customers and resellers, and providing exceptional customer service.
Key Responsibilities
- Respond to incoming telephone calls and ticket system queries in a professional, calm, and timely manner.
- Provide accurate information regarding services, pricing, promotions, installations, and equipment to customers.
- Handle general sales enquiries by offering appropriate solutions to ensure a positive customer experience.
- Actively listen to customer needs, confirm understanding, and communicate clearly across all channels, including calls, emails, and tickets.
- Coordinate the sales process between customers, resellers, and internal teams to ensure smooth and timely service delivery.
- Manage and support reseller accounts, including new sign-ups, relocations, conversions, and account changes.
- Follow up on incoming leads, reseller referrals, and enquiries to convert prospects into customers.
- Maintain an organised and accurate sales pipeline, tracking progress and ensuring timely follow-ups.
- Proactively promote and upsell hardware and related products where appropriate.
Requirements
- Matric
- Proven experience in sales with demonstrated team leadership ability
- Experience in ISP, Fibre or Telecoms environment is essential
- Confident in handling negotiations, objections, and customer escalations
- Solid understanding of sales processes and pipeline management
Qualifications
- None specified
Salary & Benefits
- Salary range to be discussed during the interview process
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Sales Jobs in Tshwane
In Tshwane, South Africa, the sales profession is an in-demand field across various industries. Typically, sales professionals in this region work in fast-paced environments, where they must possess strong communication and interpersonal skills to effectively engage with clients and close deals. Generally, a career in sales can be rewarding, offering opportunities for growth, development, and financial rewards.
The typical salary range for sales positions in Tshwane is broad and varies depending on factors such as experience, company size, industry sector, and performance. Broadly speaking, entry-level sales roles typically offer salary ranges between R200 000 to R400 000 per annum, while experienced sales professionals can earn salaries ranging from R500 000 to R1 million or more per year, depending on individual performance and the specific industry sector.
Common skills required for a successful career in sales include excellent communication and interpersonal skills, the ability to build rapport with clients, and strong negotiation and problem-solving abilities. Additionally, knowledge of market trends, product information, and industry dynamics is often essential. Other valuable skills include strategic thinking, adaptability, and the ability to work independently and as part of a team.
Sales roles are commonly found in various industries, including financial services sector, technology industry, manufacturing sector, and retail. In these sectors, sales professionals play a critical role in driving business growth, identifying new opportunities, and developing customer relationships.
For those interested in pursuing a career in sales, there are typically several career progression paths available. Typically, entry-level sales roles provide an opportunity to develop skills and gain experience before moving into more senior roles, such as team leader or account manager. With experience and additional training, sales professionals can progress to specialist roles, such as business development manager or sales director.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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