Pretoria: Sales Call Centre Agent (CryoSave) posted by Numeral Financial Services Group

About the Role

Are you all about sales and writing your own cheque? Do you love travelling and sourcing leads at Company events? Do you have a passion for sales and changing people’s lives? Raise your hand because WE’RE HIRING!! Numeral Financial Services Group is looking for a Sales Call Centre Agent to join our team in Pretoria. This role plays an integral part in our team, as you are the first point of contact between our customers and the Company. Therefore, the first player in ensuring business profit growth.

Key Responsibilities

• Resistant for Sales;
• Conversion of 90% leads received;
• Reaching sales targets;
• Maintain product knowledge and relevant medical terminology at required standard;
• Professional representation of the Company at the customer interface;
• Handling customer queries and sales;
• Making follow up calls on prospective/existing customers;
• Ensuring customer contracts are completed accurately;
• Assist walk-in customers;
• Attend lab open days from time to time as needed;
• Resolve customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to management;
• Implement sales and communication strategies;
• Implement strategies to meet and exceed set targets for:

Prospect communication;

Back log;

Product sales.

Distribution of approved educational and promotional material to customers;

Emergency phone management;

Administrative duties to be performed according to company policies;

Requirements

Ability to build strong relationships and effectively identify problems as soon as they arise;

Analysis of stumbling blocks to find positive solutions and ability to develop alternative solutions to common issues;

Identify critical factors which will affect certain outcomes, as well as accurately evaluate options and establish priorities;

Anticipate outcomes and identify consequences;

Reason well in contexts requiring quantitative analysis;

Open and honest communication regarding products;

Actively listen to others to determine approach to be taken and the ability to persuade individuals so as to see reason;

Successful creation and implementation of negotiation strategy;

Ability to show empathy with excellent verbal and written communication skills;

Ability to provide concise and relevant information and able to provide advice when needed;

Ability to work alongside team to achieve a common goal;

Be mutually accountable for all projects taken on;

Ability to encourage differences and opinions;

Ability to perform tasks in an organised manner;

Set personal goals and ensure the achievement thereof;

Plan efficiently and effectively to ensure deadlines are met;

Ability to remain calm in a situation of conflict;

Display patience when dealing with stakeholders and team;

Highly disciplined with a willingness to learn;

Confident with the ability to apply resilience;

Cooperative and optimistic;

High attention to detail.

Qualifications

Matric

Salary & Benefits

The salary for this role is R [amount] per annum, paid bi-weekly.