Job Description
About the Role
We are seeking a highly skilled Sales Call Centre Agent to join our team at Numeral Financial Services Group in Pretoria. As the first point of contact between our customers and the Company, you will play a crucial role in ensuring business profit growth through exceptional sales performance and customer service.
Key Responsibilities
- Responsible for Sales;
- Conversion of 90% leads received;
- Reaching sales targets;
- Maintain product knowledge and relevant medical terminology at required standard;
- Professional representation of the Company at the customer interface;
- Handling customer queries and sales;
- Making follow up calls on prospective/existing customers;
- Ensuring customer contracts are completed accurately;
- Assist walk-in customers;
- Attend lab open days from time to time as needed;
- Resolve customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to management;
- Implement sales and communication strategies;
- Implement strategies to meet and exceed set targets for:
- Prospect communication;
- Back log;
- Product sales.
- Distribution of approved educational and promotional material to customers;
- Emergency phone management;
- Administrative duties to be performed according to company policies.
Requirements
- Ability to build strong relationships and effectively identify problems as soon as they arise;
- Analysis of stumbling blocks to find positive solutions and ability to develop alternative solutions to common issues;
- Identify critical factors which will affect certain outcomes, as well as accurately evaluate options and establish priorities;
- Anticipate outcomes and identify consequences;
- Reason well in contexts requiring quantitative analysis;
- Open and honest communication regarding products;
- Actively listen to others to determine approach to be taken and the ability to persuade individuals so as to see reason;
- Successful creation and implementation of negotiation strategy;
- Ability to show empathy with excellent verbal and written communication skills;
- Ability to provide concise and relevant information and able to provide advice when needed;
- Ability to work alongside team to achieve a common goal;
- Be mutually accountable for all projects taken on;
- Ability to encourage differences and opinions;
- Ability to perform tasks in an organised manner;
- Set personal goals and ensure the achievement thereof;
- Plan efficiently and effectively to ensure deadlines are met;
- Ability to remain calm in a situation of conflict;
- Display patience when dealing with stakeholders and team;
- Highly disciplined with a willingness to learn;
- Confident with the ability to apply resilience;
- Cooperative and optimistic;
- High attention to detail.
Qualifications
Matric
Salary & Benefits
Not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Medical Professions Jobs in Gauteng
In Gauteng, South Africa’s largest province by population, the medical professions sector is a significant contributor to the job market. Generally, this field experiences steady demand due to the growing population and an aging population, leading to an increased need for healthcare services.
Typically, salaries in the medical professions sector vary widely based on factors such as experience, company size, industry sector, and qualifications obtained. While it is challenging to provide a precise salary range, common broad estimates suggest that entry-level positions often fall within the R400 000 – R600 000 per annum bracket, while more senior roles may exceed R1 million or even R2 million annually. However, please note that these figures are approximate and can vary greatly depending on individual circumstances.
Common skills required for medical professions roles include strong communication skills, both written and verbal; excellent problem-solving abilities; a deep understanding of anatomy and physiology; experience with healthcare software systems; ability to work well under pressure in fast-paced environments; and strong empathetic and interpersonal skills. Additionally, being certified in relevant medical specialties such as general medicine, surgery, pediatrics, or midwifery is generally expected.
Industry sectors commonly employing medical professionals include the public health sector, private hospitals and clinics, research institutions, pharmaceutical companies, and non-profit healthcare organizations. These roles may involve working in clinical settings, conducting research studies, developing healthcare policies, or leading healthcare teams.
Career development opportunities for those pursuing careers in the medical professions are vast. Typically, entry-level positions serve as a stepping stone to more senior roles within the same organization, while other professionals often choose to pursue postgraduate qualifications or specialist training through recognized institutions like the University of Pretoria or Stellenbosch University.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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