Job Description
About the Role
Our client in the Insurance industry is seeking a highly experienced Team Leader to join their call center team. The successful candidate will play a crucial role in achieving sales targets and contributing to the overall success of the business.
Key Responsibilities
- Assist with direct marketing sales processes, targets and team
• Contribute towards sales policies & procedures.
• Monitor the performance of staff
• Gather information on complaints and provide feedback to necessary parties
• Assist in compiling of statistics
• Assist with client queries
• Monitor direct marketing campaign and measure results and assist with the implementation
• Assist non-performers
• Recommend possible incentives
• Assist in enforcing discipline
- Ensure the call center is provided with leads. (Daily, weekly and monthly)
• Keeping record of leads loaded
• Ensure that internal dialer is loaded and monitored as per business needs
- Sell policies (in and out bound)
• Apply product knowledge
• Capture policy on system
• Attend to client queries
• Process amendments on policies
• Responsible for own policy retention
Requirements
- Matric
- Recognized Qualification as per the FSB list of Recognized Qualifications
- RE 5
- Registration as a Fit and Proper Representative
- 3 Years’ Experience in the Insurance Industry
- Experience in Category A and B1
Qualifications
- Matric
- Recognized Qualification as per the FSB list of Recognized Qualifications
Salary & Benefits
Salary: Not specified
How to Apply
Send your CV and latest pay slip to .za
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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