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Pretoria: Toll and Helpdesk Technician

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Job Description

Job Title: Toll and Helpdesk Technician Report to: Senior TCS Coordinator Seniority Level: Mid Career (2 – 4 yrs exp) Region: Gauteng Location: Tshwane (Pretoria) Type: Permanent Duties and Responsibilities: Maintain PCI compliancy Linux System with Oracle support, maintenance and monitoring Working closely with the TCH Technicians to resolve issues at plazas and lanes Fault finding, trouble shooting and recovery of Linux based systems Fault finding, trouble shooting and replacing faulty network equipment Collection and loading of raw data from remote sites when required Adherence to service levels and turnaround time Investigate user or toll system problems, reporting needs, system problems, and other user or company needs Logging, monitoring, solutions and closing of reported system problems Liaison and resolving of system problems with overseas supplier Liaison and resolving of network problems with the network support contractor Database and system consistency and performance monitoring Document problems and solutions for future reference Maintain communication infrastructure to remote sites Maintain confidentiality with regard to information being stored, processed, or accessed System support for remote locations Perform daily, weekly and monthly checks on system performance Perform preventative maintenance Maintain and control data centre Submission of Monthly reports Maintain neat and tidy workspace, and storeroom Maintain, control and support of all toll system inventory (Software and Hardware) assets and updated assets and inventory lists Ensure compliance with Bakwena rollup schedules and requirements Ensure uptime for all related servers and workstations Work shifts, including weekends and public holidays Be the main point of contact of the IT Helpdesk and log calls Provide support for end users. Qualifications, Skills and Competencies: Qualification Types: Diplomas, Technical Qualification

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How to Apply

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About IT / Computing / Software Jobs in Tshwane

In the Tshwane area, the IT and computing industry is thriving, with a strong demand for skilled professionals to drive technological advancements and innovation. Typically, this field is characterized by a dynamic job market with various opportunities available across different sectors. However, it’s essential to note that the job market can fluctuate, and it’s crucial to stay adaptable and focused on continuous skill development.

When it comes to salary expectations, it’s generally common for IT and computing professionals in Tshwane to earn salaries within the range of R600 000 to R1 200 000 per annum, depending on factors such as experience, company size, industry sector, and specific job requirements. However, please note that these are broad estimates and can vary significantly based on individual circumstances. It’s also worth considering that bonuses, benefits packages, and other perks can impact overall remuneration.

Common skills required for IT and computing roles in Tshwane include proficiency in programming languages (such as Java, Python, or C++), experience with database management systems, knowledge of cloud computing platforms (like AWS or Azure), understanding of cybersecurity principles, and familiarity with Agile development methodologies. Additionally, strong analytical, problem-solving, and communication skills are often essential for success in this field.

The IT industry is a broad sector that encompasses various industries, including financial services, technology, manufacturing, and more. Commonly, these professionals work in companies operating within these sectors, as well as in government agencies and educational institutions. The demand for skilled IT professionals extends across the private and public sectors, with opportunities available at different levels of experience.

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For those looking to advance their careers in IT and computing, there are many opportunities for professional development and growth. Typically, career progression paths involve taking on increasingly complex projects, leading teams, or pursuing specialized certifications (such as CompTIA or Cisco). Many organizations also offer training programs, mentorship schemes, and internal job rotations to support employee development and advancement.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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