Randburg: Head of Installation Services Psira Grade A posted by PPC Recruitment

We’re hiring a Head of Installation Services One of South Africas leading tracking companies is seeking a skilled and experienced professional to head its Installation Services division. The successful candidate will be responsible for developing and executing strategic plans to meet business objectives, overseeing product installations and logistics, and maintaining exceptional customer service standards. A valid PSIRA Grade A certification is required. Strategy Formulation Responsible for the creation of installation strategy to guide the Installations Services department as determined by the strategic objectives. Responsible for the communication and implementation of a business plan that will enable the achievement of the departmental strategy for Installations Services. Ensure alignment of the strategic goals for the Installations Services department with the Company Business Stakeholders. Operational Services Delivery Responsible for delivering a high quality and cost-effective installations and logistics service which is measured and monitored according to quality and performance standards. Responsible for designing processes and systems to deal with all risk events in an efficient and professional manner and measuring and monitoring these according to quality and performance standards. Establish quality and performance standards for the Installations Services department and ensure adherence to them continuously. Anticipate and respond to product changes or issues that may arise. Define appropriate reporting and information that will assist the department in achieving its objectives Responsible for the development, measurement and monitoring of installation and logistics performance and quality. Assume responsibility for the setting of service standards applicable to the Installations Services department that foster a customer centric environment. Define appropriate reporting and information that will assist the department in achieving its objectives Stakeholder Engagement Responsible for managing senior level relationships directly to ensure mutually beneficial working conditions across companys executive functions. Successfully navigate the complexities of changing conditions as they relate to key partners Provide for the creation and maintenance of mutually beneficial relationships with all relevant external stakeholders by ensuring that all partner obligations are met, and expectations exceeded. Identify appropriate installation partners to ensure operational deployment of companys technology to deliver market leading installation practices and recovery rate. Liaise with recoveries team and provide intelligent data on product performance and communicate this to the engineering and product development teams to improve processes. Ensure effective cross-functional Company relationships through sharing of relevant information to assist all department in the achievement of their strategic objectives. Financial Management Cultivate financial management practices across the department geared towards optimising the effective use of assets and minimising cost. Responsible for continuously scanning the environment for potential opportunities to grow the Company business in line with stakeholder expectations Prepare a complete and optimised budget for the Product installation department that enables the achievement of the strategy. Responsible for the successful achievement of all financial targets and goals for the Product installation department as set out in the approved budget. Ensure adherence to the financial authorities contained in the current Delegation of Authority document. Directing installation practices to ensure alignment with Companys cost management framework (customer service, parts, admin and finance) People Management Responsible for the implementation of strategic targets, performance management, and the cascading of performance objectives in order to drive operational success. Responsible for the development of all staff within the Installations Services department. Responsible for setting an example for all staff by living the values and the culture of Company. Maintain a continuous focus on improving overall productivity and performance throughout the Installations Services department. Responsible for setting efficient performance management standards in line with Companys performance management framework. Responsible for creating an environment where staff are developed, engaged and successfully retained. Compliance and Risk Management Proactively engage with relevant stakeholders concerning any new business ventures and provide input and guidance on the operational compliance and risk management requirements. Ensure that proper due diligence is rendered and that the appropriate process is followed when new and existing ventures are being considered insofar as operational compliance and risk management is concerned. Responsible for ensuring that the Installations Services department acts in accordance with all relevant statutory & company policies and requirements at all times. Develop appropriate standards, policies and procedures to govern departmental activities. Strategy Formulation Responsible for the creation of installation strategy to guide the Installations Services department as determined by the strategic objectives. Responsible for the communication and implementation of a business plan that will enable the achievement of the departmental strategy for Installations Services. Ensure alignment of the strategic goals for the Installations Services department with the Tracker business Stakeholders. Operational Services Delivery Responsible for delivering a high quality and cost-effective installations and logistics service which is measured and monitored according to quality and performance standards. Responsible for designing processes and systems to deal with all risk events in an efficient and professional manner and measuring and monitoring these according to quality and performance standards. Establish quality and performance standards for the Installations Services department and ensure adherence to them continuously. Anticipate and respond to product changes or issues that may arise. Define appropriate reporting and information that will assist the department in achieving its objectives Responsible for the development, measurement and monitoring of installation and logistics performance and quality. Assume responsibility for the setting of service standards applicable to the Installations Services department that foster a customer centric environment. Define appropriate reporting and information that will assist the department in achieving its objectives Stakeholder Engagement Responsible for managing senior level relationships directly to ensure mutually beneficial working conditions across Trackers executive functions. Successfully navigate the complexities of changing conditions as they relate to key partners Provide for the creation and maintenance of mutually beneficial relationships with all relevant external stakeholders by ensuring that all partner obligations are met, and expectations exceeded. Identify appropriate installation partners to ensure operational deployment of Trackers technology to deliver market leading installation practices and recovery rate. Liaise with recoveries team and provide intelligent data on product performance and communicate this to the engineering and product development teams to improve processes. Ensure effective cross-functional Tracker relationships through sharing of relevant information to assist all department in the achievement of their strategic objectives. Financial Management Cultivate financial management practices across the department geared towards optimising the effective use of assets and minimising cost. Responsible for continuously scanning the environment for potential opportunities to grow the Tracker business in line with stakeholder expectations Prepare a complete and optimised budget for the Product installation department that enables the achievement of the strategy. Responsible for the successful achievement of all financial targets and goals for the Product installation department as set out in the approved budget. Ensure adherence to the financial authorities contained in the current Delegation of Authority document. Directing installation practices to ensure alignment with Trackers cost management framework (customer service, parts, admin and finance) People Management Responsible for the implementation of strategic targets, performance management, and the cascading of performance objectives in order to drive operational success. Responsible for the development of all staff within the Installations Services department. Responsible for setting an example for all staff by living the values and the culture of Tracker. Maintain a continuous focus on improving overall productivity and performance throughout the Installations Services department. Responsible for setting efficient performance management standards in line with Trackers performance management framework. Responsible for creating an environment where staff are developed, engaged and successfully retained. Compliance and Risk Management Proactively engage with relevant stakeholders concerning any new business ventures and provide input and guidance on the operational compliance and risk management requirements. Ensure that proper due diligence is rendered and that the appropriate process is followed when new and existing ventures are being considered insofar as operational compliance and risk management is concerned. Responsible for ensuring that the Installations Services department acts in accordance with all relevant statutory & company policies and requirements at all times. Develop appropriate standards, policies and procedures to govern departmental activities. Post Graduate Degree in Business Management or equivalent Management Development Programme will be advantageous PSIRA (Grade A) Compulsory Minimum 5 years senior management experience, preferably within a high-volume customer-facing field service operational environment. Complex Problem Solving Excellent Judgment and Decision Making Analysis and insight generation Strategic thinking Analytical thinking and creativity Conflict resolution skills Assertiveness Empathetic and Influential Strong interpersonal skills