Sandton: German-Speaking Customer Service Agents posted by CallForce

February 22, 2026 Jobs in Gauteng

Job Description

About the Role

We are seeking a highly motivated and detail-oriented German-Speaking Customer Service Agent to join our dynamic team in Sandton, South Africa. The ideal candidate will be responsible for providing exceptional customer service and support to our German-speaking customers.

Key Responsibilities

Handle incoming customer inquiries via phone, email, chat, or social media in German.
Provide accurate, valid, and complete information to customers by using the right methods and tools.
Resolve customer complaints and issues promptly and effectively.
Maintain a positive, empathetic, and professional attitude towards customers at all times.
Collaborate with other departments to resolve complex issues and improve the customer experience.
Document customer interactions, transactions, comments, and complaints accurately in the CRM system.
Identify and escalate priority issues to the appropriate team or manager.
Follow communication procedures, guidelines, and policies.
Participate in training sessions to improve product knowledge and customer service skills.

Requirements

Fluency in German and proficiency in English.
Previous experience in customer service, preferably in a BPO or call center environment.
Strong communication and interpersonal skills.
Ability to handle multiple tasks and work in a fast-paced environment.
Problem-solving skills and a customer-oriented attitude.

Qualifications

None specified

Salary & Benefits

Competitive salary

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Other Professions Jobs in Gauteng

Gauteng, the economic hub of South Africa, is home to a diverse range of industries, offering various Other Professions positions for job seekers. Typically, this field encompasses roles such as administrative assistants, human resources specialists, and operations coordinators, among others.

Generally, salaries in the Gauteng region for Other Professions positions tend to fall within broad ranges. For example, an administrative assistant position may command a salary between R300 000 and R500 000 per annum, depending on experience, company size, and industry sector. However, it is essential to note that actual salaries can vary significantly due to factors such as the specific job requirements, the company’s budget, and the individual’s qualifications.

Common skills required for these roles include proficiency in Microsoft Office applications, excellent communication and interpersonal skills, attention to detail, organisational abilities, and analytical thinking. Typically, candidates with a degree in business administration, human resources, or a related field may be well-suited for these positions.

The financial services sector, technology industry, and manufacturing sector are common industries that employ Other Professions roles. These sectors often require professionals who can provide administrative support, coordinate operations, and manage day-to-day activities. The manufacturing sector, in particular, requires skilled coordinators to oversee production processes, manage inventory, and ensure compliance with quality control standards.

Career development opportunities for individuals in this field are generally good, with many companies investing in employee training and development programs. Typically, career progression paths involve moving into senior administrative roles or transitioning into related fields such as human resources management or business administration. With experience and continuous learning, professionals in this field can expect to move into more senior positions or take on leadership roles within their organisations.

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