Sandton: German-Speaking Customer Service Agents posted by CallForce

German-Speaking Customer Service Agents

We are seeking a highly motivated and detail-oriented German-Speaking Customer Service Agent to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer service and support to our German-speaking customers. You will handle inquiries, resolve issues, and ensure customer satisfaction by delivering a professional and high-quality service.

Key Responsibilities:

• Handle incoming customer inquiries via phone, email, chat, or social media in German.
• Provide accurate, valid, and complete information to customers by using the right methods and tools.
• Resolve customer complaints and issues promptly and effectively.
• Maintain a positive, empathetic, and professional attitude towards customers at all times.
• Collaborate with other departments to resolve complex issues and improve the customer experience.
• Document customer interactions, transactions, comments, and complaints accurately in the CRM system.
• Identify and escalate priority issues to the appropriate team or manager.
• Follow communication procedures, guidelines, and policies.
• Participate in training sessions to improve product knowledge and customer service skills.

Requirements:

• Fluency in German and proficiency in English.
• Previous experience in customer service, preferably in a BPO or call center environment.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Problem-solving skills and a customer-oriented attitude.

What We Offer:

• Competitive salary
• Comprehensive training and development programs.
• Opportunity to work in a multicultural and dynamic environment.
• Career advancement opportunities within the company.