Job Description
About the Role
As a Groups and Incentives Manager at Wild Dreams Hospitality, you will play a key role in designing, coordinating, and delivering high-end MICE, incentive, and specialist group travel within our portfolio. You will work closely with trade partners, DMCs, and internal sales and operations teams to create seamless, bespoke group journeys that align with luxury standards, conservation ethos, and commercial objectives.
Key Responsibilities
- Design and deliver bespoke group, incentive, and MICE itineraries, tailored to client objectives, budgets, and guest profiles.
- Identify and implement value-adds and upselling opportunities that enhance group experiences while protecting margins.
- Provide prompt, professional, and solutions-driven service to trade partners, incentive houses, and internal stakeholders.
- Manage complex group logistics including rooming lists, movements, activities, and special requirements.
- Maintain accurate and detailed booking files to ensure seamless delivery from confirmation through travel.
Requirements
- Matric with Mathematics (Standard Grade or higher).
- Tertiary qualification in Travel & Tourism, Hospitality, or a related field (advantageous).
Qualifications
- No qualifications mentioned.
Salary & Benefits
- No salary information mentioned.
Skills & Competencies
- Exceptional attention to detail and organisational skills.
- Strong verbal and written communication skills (English essential; European languages advantageous).
- Confident in consultative selling, personalisation, and upselling within a luxury context.
- Ability to manage pressure, deadlines, and multiple group files simultaneously.
Personal Attributes
- Creative, proactive, and solutions-oriented.
- Service-driven with a strong client-centric mindset.
- Passionate about wildlife, conservation, and sustainable tourism.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Travel/Tourism Jobs in Gauteng
The travel and tourism industry in Gauteng, South Africa is a dynamic field with a wide range of job opportunities. Typically, the demand for skilled professionals in this sector is high, driven by the growing tourism industry in the country. Generally, travel and tourism positions in Gauteng often involve working with international visitors, locals, or within the community to provide excellent customer service.
When it comes to salaries, very broad ranges can be provided, but actual figures may vary greatly depending on factors such as experience, company size, and industry sector. Typically, entry-level positions in this field may fall within a salary range of R30 000 to R60 000 per annum, while more senior roles can fetch higher salaries, often ranging from R80 000 to R150 000 per annum or more. However, these are general estimates, and actual salaries may be higher or lower, depending on individual circumstances.
Common skills required for travel and tourism positions in Gauteng include excellent communication and interpersonal skills, both written and verbal; a strong understanding of the local culture and customs; the ability to work well under pressure; and proficiency in multiple languages. Additionally, knowledge of online booking systems, hotel management software, or other relevant technology is often beneficial.
The travel and tourism industry in Gauteng is diverse, with various sectors employing professionals in this field. Financial services sector companies, for example, may employ travel agents or tour operators to assist clients with their travel plans. Technology industries, such as e-commerce companies, also require travel experts to help customers navigate the booking process online.
Career development opportunities are available within the travel and tourism industry in Gauteng. Typically, entry-level positions can progress to roles such as customer service managers, sales teams, or even start one’s own travel agency. Further education and training, such as a diploma in hospitality management or tourism studies, can also enhance career prospects.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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