Job Description
About the Role
We are seeking a Guest Relations Officer to join our dynamic team at a 5-star hotel in Sandton, where you will be responsible for ensuring that guests receive a warm welcome and exceptional service throughout their stay.
Key Responsibilities
- Take control of your shift once coming on duty, as you are responsible for all tasks to be completed during your shift.
- Ensure all guests coming to the reception desk are welcomed with a smile and in a friendly, prompt and efficient manner.
- Check in/out guests efficiently following correct procedures.
- Carry out tasks effectively using computerized system, to inform guests of any additional services available within the hotel in order to maximize sales.
- Ensure all charges are posted correctly to room bills.
- Answer telephone quickly and deal with caller in a warm and welcoming manner.
- Correctly take messages for guests and staff, ensuring that time, date, message, from / to are initialled and noted.
- Record information in the logbook daily.
- Dealing with guest requests, queries & complaints in a polite attentive manner and reporting any problems to the duty manager.
- Balancing cash at the end of shift.
- Managing reception floats and ordering bank charges as necessary.
- Ensuring all monies are kept secure at all times.
Requirements
- Grade 12
- A formal qualification in hospitality management
- At least 2+ years experience in a high-end hotel / resort
- Strong organisational skills
- Knowledge of working practices of sales
- Reasonable knowledge of computer systems
- Ability to cope with pressure
- Good interpersonal skills required
Qualifications
- Formal education/certifications (please specify)
Salary & Benefits
- Competitive salary will be discussed during the interview process.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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