Sandton: Ict Support Engineer

Browse Jobs in Sandton
Browse Jobs in North Johannesburg
Browse It Computing Software Jobs

Job Summary

&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care for the sustainability of our communities and environment. Every single &Beyonder makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose &Beyonders very carefully they are the strength and the future of this company. The ICT Support Engineer will report to the ICT Support Manager. KEY OUTPUTS: Assist with IMAC (Install, Move, Add and Change) relating to hardware and software To provide technical support for onsite and remote persons via telephone, email and face-to-face and keep them updated with their logged requests. To maintain exceptional service for all support queries. Ability to identify a business requirement and provide appropriate technical solutions To take ownership of technical problems. To be proactive when dealing with requests and to escalate back-office problems to the Infrastructure Team To liaise with relevant third parties to resolve technical issues. Deliver tasks contributing towards project delivery. Contribute to delivering an after-hours rotation-based standby service. Be prepared to travel to remote sites (local and abroad) on occasion. Management of User Accounts, Mail accounts & Storage resources Deliver support on the wide area network across Africa Administer network shares and printers Administer network security & permissions Ensure effective ongoing support for all systems in use by &Beyond. These systems will include, but not be limited to; Operating Systems, Microsoft Office products, security products, and business systems like Tourplan and Maximizer. SKILLS REQUIRED: High standard of customer liaison and presentation Thorough troubleshooting skills Good telephone manner as well as good customer-facing skills Ability to follow processes The ability to work under pressure EXPERIENCE REQUIRED: Experience on desktops, laptops, terminals and printers. 5 years – Essential Supporting MS Office Applications. 5 years – Essential Supporting Windows operating systems. 5 years Essential Supporting users working from Terminal servers. 3 Year – Essential Experience on servers Desirable Experience in Microsoft Office 365 QUALIFICATIONS REQUIRED: Relevant Microsoft 365 certification -Advantageous A/N – Desirable ITIL Foundation Desirable Additional technology-related certification is an advantage PERSONAL ATTRIBUTES: The successful candidate should: have an enquiring mind, be methodical, be punctual, pay attention to detail, show perseverance and patience, ability to work under pressure, ability to put thoughts and ideas on paper, have a high energy level, be flexible, be organized, have the ability to overcome obstacles and persist with the task at hand, be adaptable, be diligence and self-motivated, be passionate about technology and delivering exceptional service. We reserve the right not appoint

Ict Support Engineer position available in North Johannesburg, Sandton. This job position was posted by . The job has been posted on 2024-06-14 in the It Computing Software category

Click Go Apply to apply online!

You might also like to look at the available jobs in the same area.

Here are some more related positions