Job Description
Candidate Requirements:
- Matric certificate with Maths
- Tertiary certificate in Travel & Tourism/Hospitality
- 4-5 years of senior-level experience in inbound travel
- Expertise in customer relationship management and product promotion
- Proficiency in Microsoft Office, email, and internet tools
- Strong English literacy skills
- Knowledge of TourPlan, WISH, or similar booking systems
- Comprehensive understanding of Southern & East African travel products
- Hands-on operational experience with incentive and specialist groups
- Logistical and group management expertise
- Personal and professional travel experience in Southern & East Africa
- Strong problem-solving skills and ability to handle guest interactions onsite
- Exceptional attention to detail
- Creative, organized, and an effective communicator
- Ability to work under pressure with accuracy
- Strong prioritization and time management skills
- Team player with cross-departmental collaboration abilities
- Strong follow-up and consistency in service quality
- Professional, customer-focused, and results-driven
- Self-motivated with high energy levels
- Passion for wildlife, sustainability, and conservation
Live out, office based role
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