Sandton: IT Systems Support Engineer posted by Time Personnel

About the Role

Time Personnel is seeking an experienced IT Systems Support Engineer to join their team in Sandton. The ideal candidate will be responsible for providing 1st and 2nd line support for Windows desktop environments, configuring and supporting Microsoft 365 environments, and liaising with suppliers of IT equipment and ISPs.

Key Responsibilities

• Attending to all 1st and 2nd line Support of the Windows desktop environments for all local and remote offices
• Configuring and supporting Windows server environments both onsite and cloud based
• Configuring and supporting Microsoft 365 environments i.e. Azure, Intune, Teams etc.
• Configuring and supporting Networking switches, VOIP systems and CCTV/Access control for all local and remote offices
• Procurement of desktops, laptops and other IT equipment for the SA offices
• Setup and configuration of the mailing collaboration systems
• Setup and configuration of Disaster recovery systems
• Liaising with suppliers of IT equipment, IT services etc.
• Setup and configuration of all desktops and laptops for the local and remote offices
• Triage and adhere strictly to the SLAs of the IT ticketing system
• Responsible for ensuring all tickets do not go out of SLA by chasing up and escalating as and when necessary
• Monitoring of Internet links at all offices and ensuring any issues are followed up and resolved as soon as possible
• Regularly reviewing and updating of IT processes, procedures and documentation as required
• Regular checks of IT systems to ensure optimal uptime
• Monthly recons of all IT expenses
• Conducting IT training for all new staff

Requirements

• 3-year IT Degree required
• CompTIA A+, Network+ or Security+ is advantageous
• 3 – 5 years’ experience configuring and supporting the below technologies:
• Local and remote Windows Desktop and Server environments
• Microsoft 365 environments including Azure, Intune, Teams rooms
• Networking switches
• Mailing collaboration systems
• Disaster recovery systems
• Cloud technologies
• Experience liaising with suppliers of IT equipment and ISPs
• Experience working in a team environment with a support ticketing system
• Must possess an extremely high level of attention to detail in their work
• Good command of the English language both written and spoken essential
• Must have reliable own transport
• Must be willing to work overtime and after hours/standby when required

Salary & Benefits

Salary: R negotiable dependent on experience