Job Description
Our client desires a candidate who is a strong cultural fit and shares their goals. They need a technically sound individual who is also innovative and creative. The ideal candidate is autonomous, self-driven, and excels at delivering results. A mature, knowledgeable professional who takes great pride in their work is essential.
Key Responsibilities:
- Providing 1st and 2nd level support for all our client’s products and services.
- Logging and managing projects/tasks in a ticketing system through to resolution.
- Liaising with the Development Team to analyse and resolve issues.
- Facilitating client on boarding through basic project management.
- Coordinating with internal and external support teams.
- Conducting final-stage product testing for quality assurance.
- Preparing daily, weekly, and monthly reports for management and customers.
- Attending meetings and preparing minutes or presentations as needed.
- Creating training materials and release notes.
- Training new users on our client’s products.
- Managing disputes related to product misuse.
- Communicating rollout status and updates to all stakeholders.
- Monitoring system performance, escalating issues, and reporting downtime.
- Liaising with technicians, contractors, and sales teams to ensure project efficiency.
- Maintaining up-to-date knowledge of all project office activities to provide cover when needed.
- Occasional overtime may be required for deployments outside office hours
Requirements
- A relevant tertiary qualification is advantageous but not essential.
- A minimum of 5 years of prior working experience as a Production Coordinator is required.
- Must be highly computer literate with above-average MS Office skills.
- Experience in the financial services sector is considered an advantage.
- Own transport is essential, as travel to clients may be required
Skills And Competencies
- Minimum 5 years of direct experience as a Production Coordinator, ideally within the Financial Services sector.
- Advanced proficiency in Microsoft Office, especially Excel.
- Exemplary, clear, and accurate communication skills in English (other languages are a bonus).
- Quick learner with strong problem-solving and analytical abilities.
- Meticulous attention to detail and commitment to seeing tasks through to completion.
- Excellent time management, multitasking, and prioritization skills.
- Strong planning skills with accountability for personal and team goals.
- Outstanding interpersonal skills for effective collaboration, with the ability to work both independently and as part of a team.
- Proactive in building relationships and sharing knowledge.
- Strategic and rational thinker with excellent documentation and writing skills.
- Ability to work effectively under pressure and meet deadlines.
Working type: Hybrid, 3-4 days in office.
Salary – R20 – R50K depending on experience.
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