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Sandton: Team Leader – Combined Sales

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Job Description

About the Role

As our Dis-Chem Life Team Leader – Combined Sales, you will be responsible for leading, coaching, and motivating a team of Call Centre Agents to deliver exceptional customer experiences, meet sales targets, and uphold compliance standards. You will create an environment where agents can thrive, balancing people leadership, operational excellence, and hands-on support to ensure every agent can succeed and every customer receives trusted advice. This is a role for a leader who is customer-obsessed, and passionate about growing people and performance.

Key Responsibilities

  • Lead, mentor, and inspire a team of Call Centre Agents.
  • Conduct regular performance check-ins, providing coaching and support to drive growth.
  • Foster a culture of accountability, collaboration, and continuous improvement.
  • Drive achievement of individual and team sales targets.
  • Monitor key performance metrics (conversion rates, productivity, customer satisfaction).
  • Support agents in handling escalated customer queries and complex cases.
  • Ensure all advisors operate in line with FAIS, FICA, TCF, and other regulatory frameworks.
  • Conduct spot checks and audits to ensure compliance and accuracy.
  • Provide weekly and monthly performance reports to Call Centre Manager.
  • Collaborate with HR, Training, and Compliance teams to address gaps and upskill agents.
  • Build team morale through recognition, motivation, and open communication.
  • Identify training needs and coordinate with the Training team.
  • Act as a role model for Dis-Chem Life values in all interactions.

Requirements

  • 3–5 years’ experience in financial advisory or insurance sales.
  • Minimum 2 years in a team leader/supervisory role.
  • Proven track record of meeting and exceeding sales targets.

Qualifications

Relevant financial/insurance qualification (NQF 5 or higher in Financial Services).

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RE5 (Regulatory Exam) certification required.

FAIS-compliant.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Sales Jobs in North Johannesburg

In North Johannesburg, the sales industry is generally thriving, with many multinationals and local businesses alike seeking skilled professionals to drive revenue growth and customer engagement. Typically, sales roles in this region require individuals who are well-versed in building relationships, identifying business opportunities, and closing deals. As a result, sales professionals in North Johannesburg can expect a dynamic and fast-paced work environment.

Salary ranges for sales positions in North Johannesburg are broad and can vary significantly based on factors such as experience, company size, and industry sector. Generally, salaries for entry-level sales roles typically start within the R200 000 – R300 000 per annum range, while senior sales positions can command higher figures, often between R400 000 to R600 000 per annum or more, depending on individual performance and market conditions. However, it’s essential to note that these are general estimates and actual salaries may vary widely.

Common skills required for a successful sales career in North Johannesburg include excellent communication and interpersonal skills, the ability to work under pressure, and a solid understanding of business principles. Other essential skills include product knowledge, negotiation techniques, and a strong network of contacts within the industry. Typically, sales professionals also require a high level of adaptability and resilience, as well as the ability to build rapport with diverse customer bases.

The financial services sector, technology industry, manufacturing sector, and other businesses are among the common industries that employ sales roles in North Johannesburg. These sectors often require sales professionals who can effectively communicate complex product benefits and demonstrate expertise in their field.

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For those interested in pursuing a career in sales, there are various opportunities for development and growth. Typically, senior sales positions offer leadership roles, training programs, and mentorship opportunities to help individuals advance their careers. Additionally, many companies provide ongoing support and resources to help sales professionals build their skills and stay up-to-date with industry trends.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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