Sandton: Yes4Youth Programme Directs Administrator

KEY OUTPUTS: Constant, consistent and clear communication daily with reservations team Constant interaction with the reservations team and suppliers Constant interaction with agents when required Handling agent educational bookings when required Assisting consultants with capturing information in the bookings from GIS Assisting management with capturing month end reports Assisting management with pulling reports to ensure process in team is followed and in order Assisting the reservation team with daily reports Receipting bookings when payment received Assist in creating WETU itineraries Checking availability for the reservations team Assist with making provisional bookings with 3rd party suppliers Assist with invitation letters Assisting the reservations team with quotes and loading booking in TourPlan Preparing commission and refunds to be submitted to management for authorisation Upholding the values of &Beyond care of the people, care of land and care of the wildlife KNOWLEDGE REQUIRED: Computer literate with at least a basic working knowledge of word and excel Some understanding of a reservations environment is advantageous Knowledge of Tourplan advantageous or any other reservations system SKILLS REQUIRED: Tertiary qualification in Tourism or related qualification Good understanding of product knowledge, third party and andBeyond Product destinations Understanding of travel industry Excellent computer skills including: Tourplan advantageous MS Office applications such as Word, Excel, PowerPoint and Outlook WETU advantageous Other related systems such as the Web Reporting Portal Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analyses Understanding and knowledge of the different markets in which andBeyond operates in Relevant understanding of Business to create and formulate a strategy and make commercial decisions Sales process and methodologies Sales and Brand representation Problem-solving skills Experiential Creativity (Crafting Experiences) Guest/Client Delight PERSONAL GROWTH: Excellent communication skills (E.g. verbal, written, reporting and body language) Time management Teamwork and interpersonal skills Conflict management and resolution Attention to detail Administration and organization skills P-drive Navigation Paperless filing Paper filing Printing and binding of documentation Database filing and management Speed Reading and Typing PERSONAL CHARACTERISTICS: Sense of urgency and adherence to deadlines Passionate about guest delight Diligence and self-motivation Attention to detail EXPERIENCE REQUIRED: 0- 1 year administration experience We reserve the right not to make an appointment. YES4YOUTH CRITIRIA Must be a South african Citizen Must be 27 years old or younger before 01 May 2026 must have Matric or a higher qualification Must not have been apart of the Y4Y programme previously