Job Description
Technical Skills Mandatory Skills:
Coaching and mentoring, develop process design skills and capabilities across the design team, Experience in Six Sigma, Lean, Business Process Improvement, Process Automation, Agile.
Behavioral Competencies
Customer/ Stakeholder management, Business Acumen, Drive for Results
Leads Change and Innovation, Reporting and Interpretation, Collaboration, Strong communication, Impact and Influence, Self Awareness & Insight, Diversity and Inclusiveness, Institutional Process Analysis & Redesign
KEY ACCOUNTABILITIES/KRAs/KPIs:
- Analyze and examine the organizational Goals, Opportunities and Problems as communicated in the original assumptions
- Ensure Project directive aligns with organizational objectives
- Work with business to identify opportunities for improvement in business operations and processes
- Analyze existing and new business processes to enhance efficiency
- Prepare Business Case to motivate changes to business processes
- Design and/ or modify business processes
- Investigate & define business requirements
- Critically evaluate information gathered from multiple sources
- Consolidate views / anomalies and decompose high level information into detail
- Analyze facts to determine problems, risks, opportunities and options
- Formulate strategies and guidelines to improve the business environment
- Elicit requirements using interviews, document analysis, requirements workshops, business process descriptions, use cases, scenarios, business analysis, task & workflow analysis and value streams. Establish baseline process performance.
- Document the functional and technical design of the business processes.
- Ensure expected benefits stipulated in Request for Change document are traceable throughout the business process development cycle.
- Work with Functional leads to transform and develop new processes
- Render support and facilitate sessions to end users
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs
- Working closely with Business Analysts, Developers, QA Testers to understand business concerns & constraints as well as potential implementation of design
- Assist in preparation of testable user stories
- Preparation of acceptance criteria that forms the basis of QA and UAT test cases
- Support the testing process
Plan and Prepare for various types of facilitated sessions
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in South Africa
In South Africa, the IT and computer industry is a significant contributor to the country’s economy, with a diverse range of job opportunities available across various sectors. Typically, these roles involve working with technology to drive business growth, improve efficiency, and enhance customer experience. Generally, careers in this field require a strong understanding of technical concepts and a willingness to adapt to changing technologies.
When it comes to salary expectations, it’s common for IT and computer professionals in South Africa to earn broad ranges that can vary significantly depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salaries between R400 000 and R600 000 per annum, while more senior roles can command higher figures, often ranging from R800 000 to R2 million or more, depending on the specific requirements of the job.
Common skills for IT and computer professionals in South Africa typically include proficiency in programming languages such as Java, Python, or C++, as well as experience with operating systems like Windows, Linux, or macOS. Data analysis and visualisation tools like Tableau, Power BI, or D3.js are also often required, particularly in roles involving data science or business intelligence. Additionally, IT professionals should be familiar with cloud computing platforms like AWS, Azure, or Google Cloud, as well as cybersecurity principles to protect against threats. Other essential skills may include project management, collaboration tools like Slack or Trello, and a solid understanding of database management systems.
Industries that commonly employ IT and computer professionals in South Africa include the financial services sector, technology industry, manufacturing sector, and public sector organisations. These sectors often require specialists to design, implement, and maintain complex technological systems, ensuring they operate efficiently and securely.
Career development opportunities for IT and computer professionals in South Africa are diverse and varied. Typically, entry-level roles provide a solid foundation for progression into mid-tier positions, where professionals can take on more senior responsibilities and develop their technical expertise. With experience, it’s common to move into leadership roles or transition into related fields like data science, artificial intelligence, or cybersecurity. Many companies also offer opportunities for training, certification, and continuing education to support the ongoing development of their employees’ skills and knowledge.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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