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South Africa: FOH Manager

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Job Description

About the Role

We are seeking an experienced hospitality professional to lead guest experience operations at our luxury game lodge. The ideal candidate will be passionate about delivering personalized service, managing beverage stock control, and developing their team. With a focus on creating unforgettable safari moments, this role combines hands-on leadership with administrative precision.

Key Responsibilities

  • Deliver personalized, world-class guest interactions
  • Ensure smooth operation of all dining experiences: breakfast, lunch, high tea, dinner, bush dinners, and drink stops
  • Build rapport with guests and foster repeat visits
  • Lead the Guest Delight team with a focus on warmth, care, and attention to detail
  • Collaborate with food service teams to exceed expectations
  • Oversee beverage stock control systems and purchasing
  • Monitor stock levels, expiry dates, and reconcile usage vs sales
  • Manage storerooms, fridges, and cellar readiness
  • Conduct monthly stocktakes and meet sales targets
  • Handle weekly administration, invoices, and GRVs

Requirements

  • Diploma in Hospitality or Lodge Management
  • 5 years experience in a 5-star boutique lodge or Big 5 reserve
  • Strong beverage knowledge
  • Proven administrative and stock control skills
  • Experience in purchasing, stock management systems, and conducting stocktakes
  • Hospitality and service training experience
  • Valid Code 8 Drivers License and own vehicle
  • Proficiency in stock control and beverage management
  • Basic accounting and analytical skills
  • High attention to detail and organizational ability
  • Computer literacy (PAN knowledge is a plus)

Salary & Benefits

Package: Live-in position with meals and provident aid. Accommodation is a two bedroom flat with kitchen, bathroom, and living room. Leave cycle is 3 weeks on and 1 week off

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in ZA

The catering and hospitality industry in South Africa is a thriving sector that provides opportunities for individuals to pursue fulfilling careers. Typically, the job market trends in this field are characterized by strong demand for skilled professionals, particularly in urban areas where tourism and event hosting are increasingly popular.

When it comes to salaries, a general salary range for catering and hospitality positions in South Africa can vary widely depending on factors such as experience, company size, industry sector, and level of responsibility. Broadly speaking, common entry-level positions in this field typically earn salaries ranging from R30 000 to R50 000 per annum, while senior roles can command salaries upwards of R80 000 to R120 000 or more, depending on the specific requirements of the role.

Common skills required for success in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to work well under pressure, physical stamina, and basic knowledge of food safety and handling. Additionally, experience with customer service, event planning, and inventory management is often beneficial. While some employers may place a greater emphasis on specific technical skills or certifications, these general skills provide a solid foundation for career progression in this field.

The catering and hospitality industry encompasses a wide range of sectors, including fine dining restaurants, casual eateries, hotels, conference centers, and event management companies. Financial services sector, technology industry, and manufacturing sector are among the common industries that employ professionals in this field. While specific job roles may vary, understanding the broader industry landscape can help individuals make informed career choices.

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Career development opportunities in catering and hospitality abound, with many employers investing in training and development programs to support staff growth and advancement. Typically, career progression involves taking on additional responsibilities, such as shift management or team leadership roles, or pursuing specialized certifications or further education. With dedication and hard work, individuals can build a fulfilling career in this dynamic and rewarding industry.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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