South Africa: General Manager posted by Zeebra Junction Recruitment & Talent Management

Job Title: General Manager Location: North West Province – Large Resort Industry: Hospitality Appointment Type: Permanent Recruitment Payment Type: Very competitive Monthly Salary Live in Benefits Closing Date: 15 October 2025 Job Summary My Client is seeking a highly driven, experienced, and results-oriented General Manager to lead and oversee all aspects of large-scale cleaning and housekeeping operations across a premier hospitality resort. The position requires a strong leader with proven success in managing complex operations, delivering exceptional service standards, and optimizing financial performance. This is a senior leadership role where you will be responsible for driving operational excellence, managing multiple teams across hotels and time-share properties, and ensuring compliance with industry regulations and organizational standards. The ideal candidate will bring strong strategic acumen coupled with hands-on operational expertise. Key Responsibilities Oversee daily cleaning and housekeeping operations across hotel rooms, time-share units, public spaces, and back-of-house areas. Lead, manage, and mentor a large workforce including Operations Managers, Housekeepers, Contract Managers, Supervisors, and cleaning staff. Develop and manage departmental budgets, ensuring financial efficiency and adherence to cost controls. Set and monitor performance targets related to cleanliness, service delivery, guest satisfaction, and operational efficiency. Implement proactive strategies and best practices to continuously improve standards and service outcomes. Collaborate closely with internal departments to ensure seamless guest experiences. Ensure full compliance with health, safety, hygiene, and quality standards. Produce accurate reports, insights, and recommendations for senior stakeholders. Maintain effective communication channels across all operational levels. Required Qualifications & Experience Minimum of 5 years’ senior management experience within the hospitality sector, preferably in resort or hotel environments. Strong background in large-scale cleaning operations and team leadership. Relevant tertiary qualification (Diploma or Degree) in Hospitality, Operations Management, or related field. Previous experience with outsourced or contract-based cleaning services at General Manager level (advantageous). Demonstrable financial acumen, with strong skills in budgeting and cost control management. Proven ability to work under pressure in high-demand environments. Skills & Competencies Exceptional leadership and team development skills. Excellent communication skills, both written and verbal (English essential). Strong organizational, planning, and time management abilities. Report writing, analytical, and problem-solving skills. Hands-on operational management style with strategic oversight. Proficiency in computer systems and relevant software. Key Attributes Results-oriented with a proven track record of driving operational performance. Strategic thinker with the ability to execute plans effectively on the ground. Proactive, adaptable, and solutions-focused. Strong interpersonal skills with the ability to motivate and inspire teams. Medically fit, reliable, and professional. Other Requirements Valid Code 08 Driver’s License. Clear criminal record. Willing to reside within the North West Province or relocate as required.