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South Africa: Guest Relations Anchor posted by Hospitality and Outdoor Ltd

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Job Description

About the Role

Join our team as a Guest Relations Anchor at Hospitality and Outdoor Ltd’s Luxury Island Lodge in Mozambique. We are seeking an experienced individual to provide exceptional guest service, manage daily operations, and ensure a seamless stay for our valued guests.

Key Responsibilities

  • Meet and greet all guests by name, understanding personal needs through interaction
  • Conduct orientation when required
  • Transmit guest information to other lodges
  • Cover all daily and weekly requirements of the Lodge Manager, especially budget control and guest delight activities
  • Assist with room allocation, plan activities, and transfer activities
  • Ensure all rooms are checked by H/Keeping Manager
  • Host guest meals when required, and manage guest delights
  • Attend all morning meetings
  • Sit in on disciplinary procedures
  • Adhere to Company Policies and Procedures, and make sure minimum standards as per BOP’s are adhered to in all departments
  • Oversee stock takes
  • Check uniforms and correct presentation of staff
  • Regular walk-about to make sure all is tidy and clean including toilets

Requirements

  • Matric
  • At least 2 years’ experience working in a similar position within a 4/5 star luxury environment
  • Computer literate
  • Fluent in English
  • Strong customer service orientated with excellent people skills
  • Excellent administrative skills
  • Hosting experience

Qualifications

  • None mentioned

Salary & Benefits

Market related salary DOE

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Catering / hospitality Jobs in ZA

The catering and hospitality industry in South Africa is a thriving sector that provides opportunities for individuals to pursue fulfilling careers. Typically, the job market trends in this field are characterized by strong demand for skilled professionals, particularly in urban areas where tourism and event hosting are increasingly popular.

When it comes to salaries, a general salary range for catering and hospitality positions in South Africa can vary widely depending on factors such as experience, company size, industry sector, and level of responsibility. Broadly speaking, common entry-level positions in this field typically earn salaries ranging from R30 000 to R50 000 per annum, while senior roles can command salaries upwards of R80 000 to R120 000 or more, depending on the specific requirements of the role.

Common skills required for success in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to work well under pressure, physical stamina, and basic knowledge of food safety and handling. Additionally, experience with customer service, event planning, and inventory management is often beneficial. While some employers may place a greater emphasis on specific technical skills or certifications, these general skills provide a solid foundation for career progression in this field.

The catering and hospitality industry encompasses a wide range of sectors, including fine dining restaurants, casual eateries, hotels, conference centers, and event management companies. Financial services sector, technology industry, and manufacturing sector are among the common industries that employ professionals in this field. While specific job roles may vary, understanding the broader industry landscape can help individuals make informed career choices.

Career development opportunities in catering and hospitality abound, with many employers investing in training and development programs to support staff growth and advancement. Typically, career progression involves taking on additional responsibilities, such as shift management or team leadership roles, or pursuing specialized certifications or further education. With dedication and hard work, individuals can build a fulfilling career in this dynamic and rewarding industry.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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