Date | 2024-06-09 |
---|---|
Job Title | Guest Relations Manager |
Employer | Wild Dreams Hospitality More Information |
Salary | 40000 |
Category | Tourism Hospitality |
Location |
South Africa / South Africa |
Job Summary
Candidate requirements and duties:
- MUST be a Mozambican National (non-negotiable)
- Must have previous experience in a similar position in a luxury lodge/hotel environment
- Must be hands-on, proactive and able to lead and motivate a team
- Must communicate daily with Villa Management regarding operations and guest plans
- Have excellent hosting skills and be guest-centric
- Assist General Management in optimising guest experience and satisfaction, while managing profitability and targets
- Orchestrate and manage guest activities
- Retrieve guest feedback and strategise improvements with General Management
- Communicate regularly with the Reservations team to gather necessary information before guest arrival and manage guest expectations by advising on changes or special requests
- Maintain flexibility and standards across departments to meet guest needs
- Conduct room checks and manage the housekeeping department
- Must have excellent stock control knowledge
- Prepare orders for General Management authorisation
- Frequently inspect the property, address issues, and track progress
- Assist Villa Managers in managing all HODs in their daily operations per company procedures
- Create social media content
- Ensure compliance with health and safety and fire regulations throughout the property
Live-in Position with meals on duty.
Working hours: Flexible with 6 days off per month
Salary:
MZN 45kpm
Guest Relations Manager position available in South Africa, South Africa. This job position was posted by Wild Dreams Hospitality. The job has been posted as a char8000 ad on 2024-06-09 at 01:10:22 in the Tourism Hospitality category
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