South Africa: Hospitality Manager Kzn 30K-35K posted by HotelJobs

About the Role

The Hospitality Manager at HotelJobs leads the full guest experience and operational performance of our hospitality division in KZN. This role oversees a team of Villa Managers, ensuring that each villa delivers world-class luxury service, operational excellence, and a consistently exceptional guest journey.

Key Responsibilities

• Guest Experience & Service Excellence: Uphold and continuously elevate luxury guest service standards across all villas.
• Personalize the guest experience for VIP guests and resolve escalated service issues.
• Monitor guest feedback channels and drive improvements based on insights.
• Team Leadership & Staff Development:

• Lead, mentor, and support Villa Managers and their hospitality teams.

• Conduct regular performance evaluations, coaching, and skills development.

• Recruit, train, and onboard hospitality staff to maintain high service standards.

• Build a positive, professional, guest-centric team culture.

• Operational Management:

• Oversee daily villa operations to ensure smooth, efficient, and consistent service delivery.

• Ensure Villa Managers effectively manage housekeeping, food & beverage coordination, and guest activities.

• Monitor staffing levels, duty rosters, and operational planning.

• Collaborate closely with Maintenance, Wildlife, Security, Logistics, and other departments to ensure cohesive operations.

• Quality Control & Standards:

• Maintain and enforce luxury hospitality standards across all villas.

• Conduct regular inspections of villas, guest areas, and service touchpoints.

• Develop, implement, and monitor Standard Operating Procedures (SOPs).

• Ensure consistent brand alignment and service delivery across all units.

• Financial Oversight:

• Monitor hospitality budgets, operational costs, and resource allocation.

• Approve villa-related purchases and oversee stock and inventory control.

• Work with senior management to identify cost-saving opportunities and operational efficiencies.

• Communication & Coordination:

• Serve as the primary communication link between Villa Managers and senior leadership.

• Provide structured operational reports, updates, and recommendations.

• Coordinate guest itineraries, special requests, and interdepartmental communication.

• Health, Safety & Compliance:

• Ensure all hospitality operations comply with health, safety, and hygiene regulations.

• Enforce safety protocols and emergency readiness procedures.

• Conduct regular safety checks and ensure staff compliance with standards.

Requirements

Strong leadership and people management capability

Excellent communication and guest relations skills

Deep understanding of luxury hospitality standards

Strong operational and organisational skills

Effective problemsolving and decisionmaking ability

Financial awareness and budget management capability

Qualifications

Diploma or Degree in Hospitality Management, Tourism, or related field (preferred)

Salary & Benefits

Salary: R30 000 – R35 000 per annum.