South Africa: Hotel Duty Manager (Wine Estate) – Stellenbosch / Brackenfell posted by Phoenix Recruitment

March 7, 2026 Jobs in South Africa

Phoenix Recruitment

ZA

Catering / hospitality

Job Description

About the Role

We are seeking an experienced Duty Manager to join our hotel team at a wine estate in Stellenbosch/Brackenfell. As the central point of connection across all guest touchpoints, you will be responsible for delivering seamless, personalised and memorable experiences that exceed our guests’ expectations.

Key Responsibilities

Serve as the primary coordinator and communicator between departments to align schedules, share relevant guest information, and support smooth operation of guest services.
Monitor and manage guest information in the CRM, ensuring data is current, filtered appropriately, and leveraged to enhance personalised experiences.
Act as the first point of contact for guest interactions across all touchpoints; anticipate guest needs and follow through to exceed expectations.
Respond promptly and professionally to guest feedback and complaints, ensuring timely resolution and guest satisfaction.
Collaborate closely with Front Office, Reservations, and all operational teams to deliver consistent, high-quality guest experiences.
Compile, develop, and execute innovative guest experience initiatives that foster positive engagement and loyalty.
Ensure the ambiance, presentation, and overall guest environment in all outlets is welcoming and meets brand standards.
Coach and support staff across outlets to maintain high service standards and ensure competency in their guest-facing roles.
Support the implementation of on-the-job training and continuous skills development programs to maximize team effectiveness.
Work with management to review, assess, and improve processes, policies, and service delivery strategies to enhance guest satisfaction.
Maintain a proactive approach toward sustainability initiatives and lead by example in fostering a responsible guest environment.
Handle emergency situations or unexpected issues calmly and efficiently, coordinating with relevant departments as needed.

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Requirements

Matric
Tertiary qualification in Hospitality or Hotel Management
Minimum of 3 years Duty Manager or Assistant Hotel Management experience
Previous 5* Hotel experience would be advantageous

Qualifications

None specified

Salary & Benefits

Not mentioned

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in ZA

The catering and hospitality industry in South Africa is a thriving sector that provides opportunities for individuals to pursue fulfilling careers. Typically, the job market trends in this field are characterized by strong demand for skilled professionals, particularly in urban areas where tourism and event hosting are increasingly popular.

When it comes to salaries, a general salary range for catering and hospitality positions in South Africa can vary widely depending on factors such as experience, company size, industry sector, and level of responsibility. Broadly speaking, common entry-level positions in this field typically earn salaries ranging from R30 000 to R50 000 per annum, while senior roles can command salaries upwards of R80 000 to R120 000 or more, depending on the specific requirements of the role.

Common skills required for success in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to work well under pressure, physical stamina, and basic knowledge of food safety and handling. Additionally, experience with customer service, event planning, and inventory management is often beneficial. While some employers may place a greater emphasis on specific technical skills or certifications, these general skills provide a solid foundation for career progression in this field.

The catering and hospitality industry encompasses a wide range of sectors, including fine dining restaurants, casual eateries, hotels, conference centers, and event management companies. Financial services sector, technology industry, and manufacturing sector are among the common industries that employ professionals in this field. While specific job roles may vary, understanding the broader industry landscape can help individuals make informed career choices.

View Job South Africa: Trails Guide

Career development opportunities in catering and hospitality abound, with many employers investing in training and development programs to support staff growth and advancement. Typically, career progression involves taking on additional responsibilities, such as shift management or team leadership roles, or pursuing specialized certifications or further education. With dedication and hard work, individuals can build a fulfilling career in this dynamic and rewarding industry.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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