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South Africa: IT Support Technician posted by Ikwezi Mining (Pty) Ltd

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Job Description

About the Role

Ikwezi Mining (Pty) Ltd is seeking a skilled IT Support Technician to join our team. As an IT Support Technician, you will be responsible for providing technical support to users, diagnosing and resolving hardware, software, and network issues, and ensuring the smooth operation of our IT systems.

Key Responsibilities

  • Provide technical support to users via phone, email, remote tools, or in person
  • Diagnose and resolve hardware, software, and network issues
  • Install, configure, and maintain desktop computers, laptops, printers, and mobile devices
  • Manage user accounts, permissions, and password resets (e.g., Active Directory)
  • Troubleshoot operating systems such as Microsoft Windows and basic issues with Microsoft 365 applications
  • Perform software installations, updates, and patches
  • Support basic networking issues (Wi-Fi connectivity, IP configuration, VPN access)
  • Escalate unresolved issues to Level 2/Level 3 teams when necessary
  • Document incidents and resolutions in the IT service management system
  • Maintain IT asset inventory and assist with equipment setup for new employees
  • Follow IT security and compliance procedures

Requirements

  • Diploma or Degree in Information Technology, Computer Science, or related field
  • CompTIA A+
  • CompTIA Network+
  • Microsoft Certified: Desktop Administration
  • 1–3 years of experience in IT helpdesk or technical support
  • Knowledge of:
  • Microsoft Windows operating systems
  • Microsoft 365 / Microsoft Office applications
  • Basic networking (TCP/IP, DNS, DHCP)
  • Remote support tools
  • IT ticketing systems
  • Familiarity with Active Directory user management
  • Strong problem-solving and communication skills
  • Ability to work under pressure and manage multiple support requests
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Qualifications

No specific qualifications mentioned in the original job description.

Salary & Benefits

Salary information not specified in the original job description.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Automotive Technician Jobs in South Africa

The automotive industry is a significant sector in South Africa, with a high demand for skilled technicians to maintain and repair complex vehicles. Typically, this requires a strong foundation in mechanical engineering and problem-solving skills. Generally, careers as an automotive technician involve working on a wide range of vehicles, from passenger cars to commercial fleets.

In terms of salary, it’s common for automotive technicians in South Africa to earn between R300 000 to R500 000 per annum, although this can vary widely depending on factors such as level of experience, the size and type of organisation they work for, and even industry sector. Experience gained through formal apprenticeships or vocational training can significantly impact salary potential. However, salaries may be lower in smaller businesses or startups compared to larger corporations.

To succeed as an automotive technician, common skills include proficiency in diagnostic equipment, mechanical aptitude, strong communication skills, and the ability to work under pressure. Additionally, having a valid Mechanical Technicians’ Certificate (Level 3) is often a requirement for this role. Other valuable skills may include experience with computer-aided design (CAD), 3D printing, or advanced diagnostics tools.

Automotive technicians can be found in various industries, including the financial services sector, technology industry, manufacturing sector, and even some automotive retailers. The latter often employs technicians to perform maintenance and repairs on their own vehicles.

Career development for automotive technicians typically involves gaining additional qualifications or training, such as a higher-level certification or an advanced diploma. Many technicians also choose to move into management roles or start their own businesses, leveraging their technical expertise and industry knowledge.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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