Job Description
About the Role
We are seeking two experienced Tier 2 IT support engineers to join our team at Greys Recruitment. As a key member of our IT support team, you will be responsible for handling escalated technical issues and providing advanced troubleshooting and problem-solving services to our clients.
Key Responsibilities
- Advanced Troubleshooting: Addressing complex IT issues escalated from Tier 1, requiring in-depth knowledge and experience.
- Technical Support: Providing support for hardware, software, network, and system-related problems.
- Issue Resolution: Diagnosing and resolving escalated incidents and service requests.
- Infrastructure Maintenance: Performing hardware and software installations, upgrades, and maintenance.
- Client Site Support: Potentially visiting and supporting clients in person.
- Collaboration: Working with other IT professionals to ensure smooth operations.
- Documentation: Maintaining records of installations, configurations, and support activities.
- End-User Support: Providing support to end-users, resolving their IT problems and providing solutions.
Requirements
- Appropriate IT Diploma and or Qualification including MCSE, MCITP, A+, N+ qualification (for Tier 2)
- A minimum of 5 years’ experience in IT with a solid background in IT support
- Strong IT background (technical & future trends)
Qualifications
None mentioned.
Salary & Benefits
R22,000 – R25,000 per month (Based on your experience)
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Telecommunication Jobs in South Africa
In the telecommunications industry in South Africa, job seekers can expect to find opportunities in a dynamic field that is constantly evolving with advancements in technology and innovation. Typically, this field involves working with communication networks, systems, and infrastructure to facilitate seamless connectivity and data exchange between individuals, businesses, and communities. Generally, career paths in telecommunications often involve working on project management, technical implementation, maintenance, and upgrade of communication networks and services.
The salary range for telecommunications professionals in South Africa can vary widely depending on factors such as experience, company size, and industry sector. Typically, salaries can range from around R500 000 to over R1 million per annum, although these figures are subject to variation and may not reflect the actual compensation packages offered by specific companies or roles. Commonly, salaries for senior positions or those in more technical areas of telecommunications tend to be higher than those in entry-level or support roles.
Common skills required for a career in telecommunications typically include proficiency in programming languages such as Java or Python, experience with network management tools and protocols like TCP/IP or MPLS, knowledge of wireless communication technologies like 4G or 5G, and understanding of data security and encryption principles. Additionally, strong problem-solving, analytical, and communication skills are often essential for success in this field.
The telecommunications industry is a broad sector that employs professionals across various types of industries, including financial services, technology, manufacturing, and government sectors. Commonly, job opportunities exist in both the public and private sectors, with many companies operating their own communication networks and infrastructure.
Career development opportunities are available for those interested in pursuing advanced roles or specialising in specific areas of telecommunications. Typically, career progression paths may involve moving into senior technical roles, leading projects or teams, or taking on strategic leadership positions within an organisation. Additionally, many professionals choose to pursue higher education or certifications to enhance their skills and stay up-to-date with industry developments.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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