South Africa: Lodge Manager – Luxury Property Group – Mozambique | Lb posted by HotelJobs

Lodge Manager Luxury Property Group | Mozambique

Salary: Negotiable DOE | Live-In

Kendrick Recruitment is seeking an experienced and dynamic Lodge Manager for a luxury property group in Mozambique. This role requires a dedicated hospitality professional with proven leadership skills, a passion for guest experience, and the ability to manage all aspects of lodge operations to the highest standard.

Key Responsibilities:

Guest Experience & Service Excellence

• Champion the lodges guest experience philosophy, ensuring each touchpoint exceeds expectations.
  

• Personally oversee guest delight planning for repeat, stay-over, and special-occasion guests.
  

• Implement creative, tailor-made experiences that reflect the unique island setting.
  

• Ensure seamless coordination across all departments to deliver exceptional service.
  

• Oversee daily quality checks in guest areas and lead guest briefings with HODs.
  

Hospitality Training & Development

• Design and implement a training calendar covering service, housekeeping, bar skills, and guest relations.
  

• Mentor HODs to become trainers within their departments.
  

• Conduct service audits and feedback sessions to reinforce standards.
  

• Partner with training academies to deliver on-site workshops and assessments.
  

Operations & Financial Management

• Oversee daily lodge operations, front and back of house.
  

• Assist with budget creation, monitoring, and CAPEX planning.
  

• Drive cost efficiencies without compromising quality.
  

• Ensure maintenance, equipment, and infrastructure are fully operational.
  

Team Leadership & Development

• Lead, inspire, and mentor a diverse team with a focus on professional growth.
  

• Recruit, onboard, and retain high-performing staff.
  

• Conduct performance reviews, set goals, and drive accountability.
  

• Foster a culture of service excellence and team cohesion.
  

Sustainability & Community Engagement

• Implement sustainable practices to reduce environmental impact.
  

• Support community development initiatives and foster strong local partnerships.
  

• Contribute to biodiversity conservation efforts on the island.
  

Health, Safety & Compliance

• Ensure compliance with all health, safety, and environmental regulations.
  

• Maintain emergency protocols and staff readiness.
  

Outputs & Deliverables:

• High guest feedback scores and increased repeat visitation.
  

• Fully implemented hospitality training programme with measurable improvements.
  

• Delivery of budgeted financial results and CAPEX adherence.
  

• Strong, motivated, and cohesive team with low staff turnover.
  

• Well-maintained lodge infrastructure and equipment.
  

• Active contribution to community and conservation initiatives.
  

Qualifications, Skills & Experience:

• Minimum 35 years experience as a Lodge Manager or General Manager in a luxury lodge or hotel, ideally in a remote location.
  

• Proven record in training and developing hospitality teams.
  

• Diploma or Degree in Hospitality Management.
  

• Strong operational, financial, and people management skills.
  

• Excellent interpersonal, hosting, and guest relations abilities.
  

• Proficiency in MS Office and lodge management systems.
  

• Fluency in English (Portuguese advantageous).
  

Personal Attributes:

• Charismatic leader with a calm and approachable manner.
  

• Passionate about guest delight and exceptional service.
  

• Skilled trainer and mentor with the ability to inspire others.
  

• Creative problem solver who thrives under pressure.
  

• Adaptable, culturally sensitive, and aligned with ethical hospitality values.
  

Package & Conditions:

• Permanent, live-in position.
  

• Competitive remuneration package, including accommodation, meals, and additional benefits.