South Africa: Onsite Support & Installation Technician – Lesaka (Fintech) posted by Lesaka Technologies

Were Hiring: Installation & Support Technician Lesaka Merchant Division (Hospitality), East London & Mthatha (Eastern Cape) Lesaka Merchant Division (Hospitality) is expanding our Installation & Support team, and were looking for a dedicated Installation & Support Technician to join us in East London & Mthatha, Eastern Cape . The successful candidate will report to the Area Manager Eastern Cape and will play a key role in delivering highquality POS installations, client training, and postimplementation support across both regions and surrounding areas. This is an excellent opportunity for a handson, customerfocused technician who enjoys working in fastpaced environments, solving problems in the field, and owning projects from start to finish. What Youll Do As an Installation & Support Technician, your responsibilities will include: POS Installations & GoLives Installing and configuring POS hardware and software at client sites Executing POS and Back Office setups (stock control, administration, reporting) Managing golives, including afterhours support and handholding Ensuring all installations meet quality, compliance, and SOP standards Technical Support Providing technical and software support during business hours Delivering afterhours standby support as per the regional roster Escalating or coordinating support cases to ensure timely resolution Client Training & Handover Training client staff on POS and Back Office systems Ensuring clients are confident and operational before handover Obtaining client readiness and signoff where applicable Team & Operational Support Collaborating with the regional technical team Taking ownership of allocated installation sections (POS or Back Office) Supporting team continuity during critical operational periods Accountability & Ownership Taking full responsibility for assigned installations and support tasks Completing tasks regardless of time pressures or operational challenges Delivering professional, clientcentric service at all times Minimum Requirements To be considered, you must have: An IT qualification (A and N highly recommended) Windows networking experience 35 years of experience in the IT or technical support field Strong technical support background (essential) Excellent English communication skills (written & verbal) Strong problemsolving capabilities Ability to work independently with minimal supervision Willingness to work irregular hours and travel between East London, Mthatha, and surrounding areas Your own reliable vehicle Who Were Looking For Someone who is: Customercentric Technically confident Calm under pressure Proactive and solutionsdriven Comfortable working independently in the field Preference will be given in support of EE / AA measures. Working Conditions Monday Friday, 08:0017:00 Afterhours work required during golives and critical support periods Standby duties as per the regional support roster Key Result Areas (KRAs) Successful POS Implementations Installations completed on time and to standard Smooth golives with minimal postimplementation issues Quality & Compliance Alignment to SOPs and technical standards Accurate configurations with minimal rework Client Training & Readiness Confident, welltrained client staff Smooth handovers with reduced dependency Technical Support Delivery Responsive, effective support during business and afterhours Issues resolved within acceptable timelines Ownership & Reliability Full accountability for assigned work Reliable participation in standby and afterhours duties Team Contribution Effective collaboration Support during highdemand periods Ready to Join Lesaka Merchant Division (Hospitality)? Take the next step in your technical career apply now! If you meet the requirements and are eager to make an impact in a dynamic, customerfocused environment, we want to hear from you. Dont miss this opportunity submit your application today or share this role with a talented technician who would be a perfect fit! Hiring InstallationTechnician SupportTechnician POSSupport HospitalityTech Lesaka EastLondonJobs MthathaJobs EasternCapeJobs ITCareers TechSupportJobs MerchantDivision ApplyNow