South Africa: Operations Manager | Luxury Safari Lodge | Sabi Sands | S posted by HotelJobs

Operations Manager Luxury Safari Lodge | Sabi Sands Kendrick Recruitment is currently seeking an Operations Manager for a luxury safari lodge in Sabi Sands. This is an exciting opportunity to join a well-established property where you will contribute to maintaining exceptional standards and ensuring memorable guest experiences. Requirements: Minimum 5 years experience in hospitality operations management, preferably in luxury lodges or hotels Proven leadership and team development skills Strong financial acumen, including budgeting, reporting, and inventory control Excellent organisational, problem-solving, and decision-making abilities Outstanding communication and interpersonal skills Commitment to delivering world-class guest experiences Relevant tertiary qualification in Hospitality Management or related field preferred Knowledge of compliance, health & safety, and labour regulations in hospitality Key Responsibilities: Operational Leadership & Departmental Oversight Support the General Manager in all operational matters and assume full responsibility in their absence Oversee guest-facing departments including Food & Beverage, Housekeeping, Guides, Maintenance, and Reservations Ensure high standards of service, safety, and guest satisfaction Monitor daily operations and proactively resolve issues Support Heads of Department in achieving operational, financial, and service objectives Financial Management & Performance Collaborate with the Financial Controller to manage budgets, monitor performance, and implement cost-control measures Oversee inventory management, procurement, and revenue generation Ensure accurate financial reporting and compliance Drive initiatives to maximise profitability while maintaining quality and guest experience Human Resources & Staff Development Coordinate recruitment, onboarding, and training in partnership with HR Foster a positive, inclusive, and high-performance culture Champion staff welfare, engagement, and retention Oversee compliance with labour laws, disciplinary actions, and HR policies Guest Experience & Service Excellence Act as a key point of contact for guest feedback and special requests Collaborate to enhance guest offerings, amenities, and activities Provide hands-on leadership to guest services teams to maintain luxury standards Strategic Planning & Reporting Contribute to lodge strategic planning and execution Provide operational performance reports to senior management Implement and monitor Standard Operating Procedures (SOPs) across departments Collaboration & Stakeholder Engagement Work closely with General Manager, Lodge Manager, Financial Controller, HR, and support teams Facilitate effective interdepartmental communication Represent the lodge in meetings, audits, and external engagements as required Package: Salary: Negotiable depending on experience Live-in position To apply for the Operations Manager role, please send your updated CV, reference letters, qualifications, and a recent head & shoulders photo . Please note: Due to the high volume of applications, only candidates who meet the listed requirements will be contacted. If you do not receive a response within 7 working days, kindly consider your application unsuccessful.