South Africa: Operations Manager posted by andBeyond

&Beyond is built, almost entirely on the strength of remarkable people who give passionately to their roles, work tirelessly, and have guest experience at the core of their focus daily and care of the sustainability of our communities and environment.  Every single ‘&Beyonder’ makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason we choose ‘&Beyonders’ very carefully – they are the strength and the future of this company.  

KEY OUTPUTS:

• Ensure you wear the correct uniform and that you are well presented at all times    
• Ensure high standard of personal hygiene           
• Be friendly, considerate and greet all guests and staff 
• Maintain open lines of communication with other staff
• Support the Senior Management in overall responsibility for the effective management and   running of Mnemba Island
• Assist in training and developing of staff as necessary 
• Work closely with the Management team to ensure a seamless daily operation.
• Placing daily operational orders in a timely and budget-sensitive manner, delegate as   necessary. 
• Participation in the management, implementation and updating of the lodge FBC to-do lists 
• Ensure that an environment, where the &Beyond Golden Thread and Brand Standard is  continuously met and visible throughout the daily functioning of the lodge
• Ensure lodge styling guide and styling updates are documented and work closely with the  Hospitality training team to ensure clear communication 
• Ensure that administrative functions within the camps are maintained and monitor beverage control
• Ensure that guest information and requests are shared and gathered for all guests arriving or departing to AndBeyond properties
• Checking in and out all guests 
• Assist with checking guests rooms and that guest areas are neat at all times
• Host/interact with guests daily and communicate feedback if necessary
• Be aware of & make your chefs aware of special dietary needs and special occasions
• Assist with Uniform orders and issues. Ensure all staff are wearing correct uniform at all times 
• Oversee all Food and Beverage aspects of Mnemba Island and be sure they are to company standard  
• Manage day to day guest itineraries & activities, ensuring guest delights happen daily and clear, effective communication between all departments happen
• Attend management meetings 
• Lead the green team and conservation initiatives on the island 
• Keep the region informed on Mnemba stories regularly 
• Assist with Social media and other PR related communication 
• Manage Staff Delight activities, including andBeyond Life activities and staff swaps
• Allow for flexible work hours                                         
• Pay close attention to day sheet information such as dietary requirements and medical requirements for guests, eg. Bad back, Room configurations, pre-booked activities.
• Assist in checking the lodge forecast and other office administration 
• You must work towards the sustainability of each department and of the company (reduce waste and care for company property)            
• Go the extra mile for guests and staff               
• Be flexible when receiving unexpected requests from guests
• Connect with guests daily to ensure they are happy and having a personalized experience.
• Be motivated, friendly and proactive when dealing with lodge operations and guests expectations
• Be responsible for upholding the &Beyond standards within the lodge Communicate regularly and effectively with staff & other departments

KNOWLEDGE REQUIRED (QUALIFICATIONS OR TRAINING PROGRAMS):  

• Higher Diploma or Bachelor’s Degree in Hospitality Management  
• 3-4 years’ experience   
• Computer literate   
• Fluent in English (oral and written)  

COMPETENCIES REQUIRED:  

• Analysis and problem solving  
• Proactive work ethic
• Take pride in personal appearance
• Critical thinking – always maintain a high level of professional skepticism  
• Attention to detail  
• Good communication skills  
• Good interpersonal skills  
• Sense of urgency   
• Passionate about guest delight  
• Diligence and self-motivation to meet deadlines and keep on top of your job  
• Willingness/ability to share information and teach and inspire others  
• Must be able to work under pressure, must be accurate, customer focused, and have a positive outlook, excellent team player, committed, hardworking and eager to learn.  

This is a permanent position, based at Zanzibar Mnemba Island.  

We reserve the right not to make an appointment.