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South Africa: Process Architect ServiceNow Remote South Africa-based posted by Datafin

South Africa: Process Architect ServiceNow Remote South Africa-based posted by Datafin

Posted on 2025-08-28 00:00:00

Employer Datafin
Category Other IT/Computer
Location South Africa  / South Africa

Job Summary

Process Architect ServiceNow – Remote South Africa-basedIT – Software Development
South Africa, Remote

ENVIRONMENT:
Our client is looking for an experienced Process Architect with strong ServiceNow expertise to support enterprise clients in transforming and optimising their service management environments. This individual will play a critical role in analysing, designing, and enhancing end-to-end service processes across ITSM and ESM domains, ensuring alignment with platform capabilities, industry standards, and strategic business goals.
DUTIES:
  • Design and document scalable, efficient ITSM/ESM processes aligned with ITIL and client needs
  • Map current-state vs future-state processes, identifying gaps and opportunities for improvement
  • Work closely with business stakeholders, architects, and ServiceNow developers to shape and translate requirements into practical solutions
  • Support platform implementation by ensuring process alignment and technical feasibility
  • Facilitate stakeholder workshops, solution design sessions, and sign-off processes
  • Provide process governance guidance and input into sprint cycles, testing, and go-live activities
REQUIREMENTS:
Key Requirements
  • 37+ years in a Process Architect, Business Analyst, or ITSM Consultant role
  • Strong understanding of ServiceNow modules (ITSM core; bonus for HRSD, CSM, CMDB, or GRC)
  • Proven experience in process mapping and optimisation across large or complex organisations
  • Solid working knowledge of ITIL v3/v4 frameworks (certification advantageous)
  • Familiarity with Agile or hybrid delivery environments
  • Excellent communication, facilitation, and documentation skills
Advantageous
  • SAM or HAM
  • ServiceNow certifications (CSA, CIS-ITSM, CIS-Discovery, etc.)
  • Experience using tools like Lucidchart, Visio, or BPMN tools for process design
  • Exposure to frameworks such as ISO/IEC 20000, COBIT, or DevOps practices
  • Previous client-facing consulting experience
ATTRIBUTES:
  • Brings both strategic thinking and practical implementation capability
  • Can confidently drive conversations with business and technical stakeholders
  • Enjoys working across dynamic environments with high impact outcomes
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