Job Description
We are looking for a Technical Support Manager to lead our 1st and 2nd line support function while playing a hands-on role in system configuration, deployment, and client onboarding.
This is an exciting opportunity for someone who enjoys balancing leadership, technical troubleshooting, and client engagement.
What You’ll Be Responsible For:
- Managing and overseeing all 1st and 2nd line support queries
- Acting as the escalation point for complex technical issues
- Leading and mentoring a small technical support team
- Ensuring efficient resolution of client support requests
- Performing system configuration, implementation, and deployment
- Supporting new client onboarding and ongoing system use
- Assisting in the development of training materials
- Working closely with development teams to enhance system performance
- Travelling to client sites when required
Highly Advantageous:
- Experience in the healthcare industry
- Experience with practice management or clinical software systems
- Experience deploying medical or clinical applications
- SaaS platform experience
- Medical, allied health, or nursing background
What We’re Looking For (Non-Negotiable):
- Fluent English (written and spoken)
- Proven experience in 1st and 2nd line technical support
- Strong troubleshooting and problem-solving skills
- Experience with system configuration and deployment
- Ability to lead and mentor a small team
- Confident and professional in client-facing environments
- Willingness to travel to client sites
Reference Number for this position is GZ61116 which is a contract position based in Pretoria offering a cost to company salary of R840k per hour negotiable on experience and ability. Contact Garth on .za or call him on(***)***-**** to discuss this and other opportunities.
Are you ready for a change of scenery? The e-Merge IT recruitment is a specialist niche recruitment agency. We offer our candidates options so that we can successfully place the right developers with the right companies in the right roles. Check out the e-Merge website .za for more great positions.
Do you have a friend who is a developer or technology specialist? We pay cash for successful referrals!
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in South Africa
In South Africa, the IT and computer industry is a significant contributor to the country’s economy, with a diverse range of job opportunities available across various sectors. Typically, these roles involve working with technology to drive business growth, improve efficiency, and enhance customer experience. Generally, careers in this field require a strong understanding of technical concepts and a willingness to adapt to changing technologies.
When it comes to salary expectations, it’s common for IT and computer professionals in South Africa to earn broad ranges that can vary significantly depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salaries between R400 000 and R600 000 per annum, while more senior roles can command higher figures, often ranging from R800 000 to R2 million or more, depending on the specific requirements of the job.
Common skills for IT and computer professionals in South Africa typically include proficiency in programming languages such as Java, Python, or C++, as well as experience with operating systems like Windows, Linux, or macOS. Data analysis and visualisation tools like Tableau, Power BI, or D3.js are also often required, particularly in roles involving data science or business intelligence. Additionally, IT professionals should be familiar with cloud computing platforms like AWS, Azure, or Google Cloud, as well as cybersecurity principles to protect against threats. Other essential skills may include project management, collaboration tools like Slack or Trello, and a solid understanding of database management systems.
Industries that commonly employ IT and computer professionals in South Africa include the financial services sector, technology industry, manufacturing sector, and public sector organisations. These sectors often require specialists to design, implement, and maintain complex technological systems, ensuring they operate efficiently and securely.
Career development opportunities for IT and computer professionals in South Africa are diverse and varied. Typically, entry-level roles provide a solid foundation for progression into mid-tier positions, where professionals can take on more senior responsibilities and develop their technical expertise. With experience, it’s common to move into leadership roles or transition into related fields like data science, artificial intelligence, or cybersecurity. Many companies also offer opportunities for training, certification, and continuing education to support the ongoing development of their employees’ skills and knowledge.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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