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Stellenbosch: Customer Relations Manager

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Job Description

Duties: Platform Management: Maintain users, roles, profiles, permission sets, workflows, dashboards, reports, and system settings. Oversee system updates, enhancements, testing, and releases. Ensure that the sales and marketing teams are logging all their customer activities on the platform. Identify opportunities to improve automation, efficiency, visibility, and user experience within Salesforce. Manage the day-to-day administration, configuration, and optimisation of Salesforce. Continuously review CRM processes and recommend improvements to support revenue growth, customer retention, service excellence, and operational efficiency. Lead CRM related projects and enhancements from concept to implementation. Coordinate with external implementation partners, Salesforce consultants, and developers where required. Data Quality, Governance and Compliance: Develop and enforce data governance rules, standards, and controls. Monitor duplicate records, data capture discipline, data hygiene, and reporting reliability. Ensure customer data is managed in line with company policies and applicable data privacy requirements. User Support, Training and Adoption: Serve as the primary point of contact for Salesforce users. Develop and deliver training programmes, user guides, SOPs, and onboarding materials. Support users with system issues, process questions, and best practice guidance. Monitor user adoption and system utilisation and implement actions to improve uptake and compliance. Integration and Systems Alignment:

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About IT / Computing / Software Jobs in Cape Winelands

The IT and computing industry is a significant contributor to the Cape Winelands’ economy, with many multinational companies having a presence in the region. Typically, job seekers in this field can expect a dynamic and fast-paced work environment, with opportunities for growth and development. Generally, professionals in this sector are expected to be highly skilled and adaptable, as the industry is constantly evolving.

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Broadly speaking, salaries for IT and computing professionals in Cape Winelands typically fall within the following ranges: junior positions (e.g., help desk support, software testing) may expect a salary of around R400 000 – R600 000 per annum, while senior roles (e.g., software development, data analytics) can range from R800 000 to over R1 million. However, it’s essential to note that these figures are broad and can vary greatly depending on factors such as experience, company size, and industry sector. For instance, a more experienced professional working for a larger financial services sector company may earn significantly more than a less-experienced individual in a smaller manufacturing sector organisation.

Common skills required for IT and computing roles in Cape Winelands include proficiency in programming languages (e.g., Java, Python), experience with software development methodologies (e.g., Agile), knowledge of cloud computing platforms (e.g., AWS, Azure), data analysis tools (e.g., Excel, Tableau), and a strong understanding of cybersecurity principles. Other essential skills may include problem-solving abilities, effective communication skills, and the ability to work collaboratively in a team environment.

Industry sectors that commonly employ IT and computing professionals in Cape Winelands include financial services, technology, manufacturing, healthcare, and education. Additionally, many companies in these sectors have operations or facilities located within the region, providing opportunities for job seekers.

Career development is essential for IT and computing professionals seeking to advance their careers. Typically, opportunities exist for professional growth through training and development programs, mentorship schemes, and networking events. Many employers also provide career progression pathways, such as promotions to senior technical roles or transfers to other areas of the business. By staying up-to-date with industry trends, expanding their skill sets, and building strong relationships with colleagues and industry peers, job seekers in this field can create a successful and fulfilling career.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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