Job Description
About the Role
We are seeking an experienced Guest Liaison to join our team in Stellenbosch, providing exceptional administrative support and ensuring seamless guest experiences. As the primary point of contact for guests, you will be responsible for pre-arrival planning, coordinating requirements, and interacting with high-end clientele.
Key Responsibilities
- Manage and respond to all guest emails and reservation enquiries accurately within a 2-hour turnaround time
- Coordinate and arrange guest requirements, including restaurant bookings, tours, and transfers
- Maintain a thorough understanding of all rates, including standard, promotional, and contracted offerings
- Review daily bookings ahead of arrival to ensure accuracy and all confirmations are in place
- Utilise guest history profiles effectively to enhance personalisation and service delivery
- Handle all Special Attention Guest requests with precision, ensuring expectations are met or exceeded
- Oversee daily arrival preparations and distribute arrival communications to all departments by 10h00
- Compile and update booking notes on a rolling two-week cycle, ensuring all relevant details are current
- Assist with Lodge Reservations duties as required
Requirements
- A qualification in Hospitality, Travel, or Tourism would be advantageous
- 2-3 years experience in a concierge, guest relations, or reservations environment preferred
- Working knowledge of PMS systems
- Strong computer literacy, including MS Outlook, Word, and Excel
- Fluent in English; additional language skills would be beneficial
Salary & Benefits
Not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Admin / clerical / secretarial Jobs in Cape Winelands
The administrative sector is a common field in the Cape Winelands region, typically offering stable employment opportunities to those with secretarial skills. The job market trend for this field generally indicates a steady demand for administrative professionals, especially in industries such as tourism, hospitality, and financial services.
In terms of salary, broad ranges can be expected for admin clerical roles, but actual figures may vary widely depending on factors like experience, company size, and industry sector. For instance, an entry-level position in the public sector might fall within a salary range of R20 000 – R35 000 per annum, while a senior administrative role in the private sector could span from R60 000 – R100 000 per annum or more, depending on qualifications and experience.
Common skills required for this type of role include proficiency in Microsoft Office software, data management, communication, time management, problem-solving, and attention to detail. Many employers also place a high value on IT skills such as email management, calendar organisation, and basic computer programming.
Administrative roles are often found in various industry sectors, including tourism, hospitality, financial services, manufacturing, and government. These sectors require administrative professionals to provide support to teams, manage day-to-day operations, and maintain accurate records.
Career development opportunities for admin clerical staff typically involve progressing to supervisory or management roles within the company, where they can apply their skills in a more strategic capacity. Others may choose to pursue further education or training to specialise in areas like human resources, business administration, or project management. With experience and a strong skillset, it is also possible for admin clerical staff to transition into related fields such as consulting or entrepreneurship.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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