Job Description
About the Role
We are seeking an experienced Customer Relationship Manager to join our team in Stellenbosch. As a strategic, commercially minded professional with deep experience in the fintech, banking, or payments ecosystem, you will be responsible for managing and expanding relationships with digital and banking payment networks, driving transaction volume and revenue growth. You will have a strong focus on optimising transaction performance, strengthening partnerships, and supporting sustainable business growth across Africa.
Key Responsibilities
- Own and grow relationships with digital and banking payment networks to drive transaction volume and revenue growth.
- Develop and execute joint sales and growth strategies in collaboration with payment network partners.
- Lead the onboarding of new payment networks, working closely with Operations, Finance, Legal, and IT on contracts, pricing, and technical integrations.
- Ensure the successful delivery and ongoing performance of products and services, managing operational, technical, and commercial queries.
- Monitor transaction performance, analyse data trends, and forecast volumes to support strategic decision-making.
- Identify market trends, competitive activity, and new opportunities to refine commercial and product strategies.
- Build and maintain strategic partnerships, representing the business at industry events, conferences, and networking forums.
- Support marketing initiatives, collaborating on campaigns, partner collateral, and promotional activities.
- Drive expansion of payment network relationships across African markets.
- Track, report, and present on business development progress, including performance metrics, insights, and growth outcomes.
Requirements
- Relevant tertiary qualification.
- 58 years experience within fintech, banking, or the payments industry.
- Proven experience in business development, partnership management, and scaling initiatives.
- Strong understanding of digital platforms, product development, and product management.
- High level of proficiency in MS Office and data analytics tools.
- Valid drivers license and willingness to travel when required.
- Fluent in English with a good working understanding of Afrikaans (additional languages advantageous).
Qualifications
- No formal education mentioned.
Salary & Benefits
- Salary: [Salary range or actual salary]
- [Benefits not mentioned, skip this section]
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Sales Jobs in Cape Winelands
The Cape Winelands region in South Africa is home to a thriving sales industry, driven by the country’s growing economy and tourism sector. Typically, sales professionals in this region can expect to work in industries such as financial services, technology, and hospitality, among others. Generally, these roles require strong communication and interpersonal skills, as well as a thorough understanding of the local market.
In terms of salary, it’s common for sales professionals in Cape Winelands to earn broad ranges, typically between R400 000 to R800 000 per annum, depending on factors such as experience, company size, industry sector, and individual performance. However, please note that these figures are only a general guideline, and actual salaries may vary significantly. For instance, senior sales executives or those working in industries with high margins may earn higher salaries, while entry-level roles or those in smaller companies may be on the lower end of the scale.
Common skills for sales professionals in Cape Winelands typically include strong communication and interpersonal skills, as well as a solid understanding of sales principles and industry-specific knowledge. Other essential skills often include negotiation, problem-solving, and time management abilities. In some cases, technical skills such as proficiency in CRM software or data analysis tools may also be required.
Industry sectors commonly employing sales professionals in Cape Winelands include financial services sector, technology industry, manufacturing sector, and hospitality industry. These roles often require a deep understanding of the local market, as well as the ability to build relationships with clients and prospects.
For those looking to start or progress their careers in sales, opportunities for development are often plentiful. Typically, sales professionals can expect to work under the guidance of experienced managers, who provide training and coaching on industry-specific skills and best practices. With experience, many sales professionals also have opportunities to move into leadership roles or take on specialized responsibilities within their companies.
Ultimately, a successful career in sales requires a combination of strong technical skills, excellent communication abilities, and a deep understanding of the local market. By focusing on these key areas and staying adaptable in an ever-changing industry landscape, sales professionals in Cape Winelands can set themselves up for success and build rewarding careers that align with their goals and aspirations.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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