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Stellenbosch: Hostess & Reservations Coordinator (Restaurant) – Stellenbosch posted by Phoenix Recruitment

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Job Description

Restaurant at a high-end Wine Estate close to Stellenbosch is looking for an experienced Hostess & Reservations Coordinator to join the team and serve as the first point of contact for guests while managing reservations. The role focuses on delivering excellent customer service , ensuring smooth front-of-house operations and creating a welcoming and seamless dinin g experience for guests. Duties: Hostess: Welcome and greet guests warmly upon arrival and escort them to their assigned tables. Manage the reservations book and assist with table allocations to ensure smooth service flow. Communicate VIP arrivals and special requests to management and service staff. Answer incoming calls and assist guests with general enquiries. Maintain a clean and organised hostess desk and front-of-house area. Assist with Switchboard duties and support restaurant operations when required. Be able to perform the duties of Reservations, Switchboard, and Hostess as operationally required. Reservations: Handle all reservation enquiries via email, telephone, guests, and site inspections. Manage reservation administration including quotes, invoices, and payments. Confirm all reservations via telephone and email and ensure accurate booking records. Ensure the DinePlan reservations system is updated and managed correctly. Coordinate helicopter landings with helicopter companies and the security team when required. Finalise menus with guests in consultation with the Head Chef when applicable. Maintain professional and detailed communication with all relevant departments and guests. Requirements: Grade 12 (Matric). Hospitality or tourism qualification advantageous. 1–3 years’ experience in a reservations, hosting, or front-of-house hospitality role. Experience with reservation systems and third-party booking platforms (e.g. Apply Below, Expedia). DinePlan knowledge advantageous. Proficiency in Microsoft Office (Word, Excel, Outlook). Excellent customer service and interpersonal skills. Strong organisational and communication skills. High attention to detail and ability to work under pressure. Reliable, adaptable, and able to work as part of a team. Own transport and valid driver’s license. Availability to work weekends, evenings, and public holidays when required.

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in Cape Winelands

The Cape Winelands are renowned for their stunning natural beauty and rich history, making it a popular destination for tourists and locals alike. In this region, the catering and hospitality industry is a significant contributor to the local economy, providing employment opportunities in various roles. Typically, professionals working in this field can expect a dynamic and fast-paced work environment, with a strong focus on customer service and attention to detail.

When it comes to salary expectations, it’s generally common for entry-level positions in catering and hospitality to fall within a broad range of R20 000 – R40 000 per annum, depending on the specific role, industry sector, and company size. Experience, qualifications, and performance can significantly impact actual salaries, with senior roles often commanding higher salaries. It’s also worth noting that salaries may vary widely between companies, so it’s essential to research specific job openings and negotiate salaries accordingly.

In general, common skills required for catering and hospitality roles include excellent communication and interpersonal skills, the ability to work well under pressure, attention to detail, and a strong focus on customer service. Typically, hospitality professionals also need to be adaptable, flexible, and able to think on their feet. In addition to these essential skills, knowledge of food preparation, presentation, and safety protocols is often expected for roles in restaurants, cafes, and hotels.

The Cape Winelands cater to various industry sectors, including the tourism industry, which is one of the largest employers in the region. Financial services sector companies also frequently require catering and hospitality staff, as well as some manufacturing sector businesses that need personnel with specific skills. Career development opportunities are often available through training programs, mentorship schemes, and internal promotions, allowing professionals to advance their careers and take on more senior roles.

View Job  Lephalale: Restaurant Manager

In terms of career progression, common paths include working as a server or hospitality assistant before moving into more senior roles such as a restaurant manager or events coordinator. With experience and additional qualifications, professionals can also pursue specialized fields like food safety management or hotel operations management.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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