Job Description
Receptionist
Stellenbosch | Luxury Wine Estate | Salary Negotiable DOE | Fixed Term
Kendrick Recruitment is seeking a professional and personable Receptionist to join a luxury wine estate in Stellenbosch. The successful candidate will be the first point of contact for guests, ensuring a warm welcome and providing exceptional service throughout their visit.
Key Responsibilities:
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Welcome guests with warmth, kindness and professionalism upon arrival and departure
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Provide information about the estate, facilities, art collections and experiences
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Conduct guided estate tours for guests
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Operate the telephone and switchboard, directing calls appropriately
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Assist with general enquiries and refer guests to the relevant departments
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Compile and update data relevant to reception activities
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Communicate restaurant bookings and relevant information to appropriate departments
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Keep management informed of any guest concerns or feedback
Requirements:
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Grade 12 qualification; hospitality certificate is advantageous
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Preferably 12 years reception or front-of-house experience
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Excellent telephone etiquette and customer-service skills
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Fluent in English with strong written and oral communication abilities
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Team player with good organisational skills and attention to detail
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Proficient in Microsoft Word, Excel and Outlook
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Availability to work flexible hospitality hours, including evenings, weekends and public holidays
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Comfortable interacting with distinguished clientele
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Well-presented, enthusiastic and able to maintain professionalism during long hours
Package:
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Salary negotiable depending on experience
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Opportunity to work within a prestigious luxury wine estate environment
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