A 5* luxury hospitality estate is seeking an experienced and service-driven Reservations Manager to lead the Reservations Department of their prestigious 5-star luxury hotel. This is an exciting opportunity for a dynamic individual with a passion for luxury hospitality and a proven track record in managing reservations for high-end properties.

Main responsibilities:

• Oversee all aspects of the reservations process, ensuring a seamless guest experience from inquiry to confirmation;

• Manage and lead the reservations team, providing coaching, training, and motivation;

• Maximize room revenue through strategic inventory management and collaboration with the Sales Manager and external stakeholders;

• Ensure accurate data management, reporting, and system maintenance on Protel Air;

• Maintain high standards of guest service, ensuring personalized communication and attention to detail;

• Handle VIP bookings, special requests, and problem solving with professionalism;

• Managing all incoming emails, phone calls and messages as required and ensure all guests receive the best service possible;

• Work closely with other Heads of Departments;

• Attend meetings, write reports and provide feedback as required.

Main requirements:

• Grade 12 and relevant tertiary qualification;

• 3+ years Reservations Manager experience;

• Experience in luxury/5* environment preferable;

• Strong leadership, communication, and people management skills;

• Knowledge of revenue management principles and systems;

• Proficiency in hotel booking systems (e.g., Protel Air or similar)

• Exceptional attention to detail and organizational abilities;

• Guest-focused with excellent interpersonal skills;

• Ability to work under pressure in a fast-paced luxury environment;

• Experienced in MS Office and Excel;

• Availability to work within opening hours (e.g. public holidays, weekends as required)

Reservations Manager 5-Star Luxury Hotel

We are looking for a service-driven Reservations Manager to lead the Reservations Department of our prestigious 5-star luxury hotel. This is a unique opportunity for an experienced and motivated individual with a passion for hospitality and a proven track record in managing reservations at high-end properties.

Key Responsibilities:

• Oversee the entire reservations process, ensuring a seamless guest experience from initial inquiry to final confirmation

• Lead and develop the reservations team, providing training, guidance, and support

• Maximize room revenue through strategic inventory management in collaboration with the Lodge Sales Manager and external partners

• Ensure accuracy and efficiency in data management, reporting, and system maintenance using Protel Air

• Deliver a consistently high standard of guest service with personalized communication and attention to detail

• Manage VIP bookings, special requests, and resolve issues professionally and promptly

• Handle all incoming emails, calls, and messages with efficiency and warmth

• Work closely with all Heads of Departments to ensure operational excellence

• Participate in meetings and submit reports and feedback as required

Requirements:

• Grade 12 with a relevant tertiary qualification

• Minimum 3 years experience as a Reservations Manager

• Experience in a luxury or 5-star environment preferred

• Strong leadership, communication, and team management skills

• Knowledge of revenue management principles and practices

• Proficiency in hotel booking systems, preferably Protel Air

• Excellent organizational skills and attention to detail

• Guest-centric mindset with exceptional interpersonal skills

• Ability to perform under pressure in a fast-paced, high-end environment

• Competent in MS Office and Excel

• Willingness to work on public holidays and weekends when required

Join our team and be part of delivering world-class luxury hospitality experiences.
To apply, please send your CV and a recent photograph. Only shortlisted candidates will be contacted.480