<p><strong><span style="color:#212529;">5* Estate</span></strong><span style="color:#212529;"> close to </span><strong><span style="color:#212529;">Stellenbosch</span></strong><span style="color:#212529;"> is looking for a </span><strong><span style="color:#212529;">Seasonal Guest Relations Officer</span></strong><span style="color:#212529;"> who will be responsible for ensuring that the </span><strong><span style="color:#212529;">guest's experience</span></strong><span style="color:#212529;"> from arrival to departure is </span><strong><span style="color:#212529;">seamless</span></strong><span style="color:#212529;"> in accordance with all policies and procedures. The Guest Relations Officer serves the </span><strong><span style="color:#212529;">needs of guests</span></strong><span style="color:#212529;"> and assists fellow colleagues from different departments if need be.</span></p><p><strong><span style="color:#212529;">Duties:</span></strong></p><p><span style="color:#212529;">Welcome and introduce guests.</span></p><p><span style="color:#212529;">Check-in and check-out guests.</span></p><p><span style="color:#212529;">Pass all relevant guest information on to various departments as required.</span></p><p><span style="color:#212529;">Assist guests with bookings, tours and transfers, build and create guests itineraries.</span></p><p><span style="color:#212529;">Ensuring that all guest information and rates are correct.</span></p><p><span style="color:#212529;">Guests liaison to all outside guests and assist Indochine restaurant when needed.</span></p><p><span style="color:#212529;">Update guests profiles on Protel.</span></p><p><span style="color:#212529;">Report to the manager on duty regarding any related maintenance concerns.</span></p><p><span style="color:#212529;">Prepare welcome letters and registrations cards.</span></p><p><strong><span style="color:#212529;">Manage:</span></strong></p><p><span style="color:#212529;"> Day sheet guests itinerary document.</span></p><p><span style="color:#212529;"> Guests' daily Call log.</span></p><p><span style="color:#212529;"> Calls and guest concerns.</span></p><p><span style="color:#212529;">Assist reservations with lodge guests bookings, and messages.</span></p><p><span style="color:#212529;">Assist Spa, Housekeeping and Restaurant when required.</span></p><p><span style="color:#212529;">Assist with lunch and dinner bookings on Dine-plan as required.</span></p><p><span style="color:#212529;">Do a thorough handover with the Night Auditor & early/late shift Guest Relations.</span></p><p><span style="color:#212529;">Ensure all transfers are booked, tracked and charged.</span></p><p><span style="color:#212529;">Required 2 Night audit duties per month.</span></p><p><strong><span style="color:#212529;">Requirements:</span></strong></p><p><span style="color:#212529;">Grade 12</span></p><p><span style="color:#212529;">Hospitality Certificate/Diploma.</span></p><p><span style="color:#212529;">At least 2-3 years experience in a similar role.</span></p><p><span style="color:#212529;">Very strong computer and great administration skills.</span></p><p><span style="color:#212529;">Passionate about the hospitality industry.</span></p><p><span style="color:#212529;">Excellent interpersonal- & communication skills, written and verbal in English (in person and telephonic).</span></p><p><span style="color:#212529;">Strong customer service orientation with excellent people skills.</span></p><p><span style="color:#212529;">Ability to maintain a professional working relationship with all departments and across cultures and religions.</span></p><p><span style="color:#212529;">Comfortable in dealing with very distinguished clientele.</span></p><p><span style="color:#212529;">Must be well-presented.</span></p><p><span style="color:#212529;">Friendly, helpful and outgoing.</span></p><p><span style="color:#212529;">Natural warmth and friendliness.</span></p><p><span style="color:#212529;">Punctual & self-disciplined.</span></p><p><span style="color:#212529;">Extreme attention to detail.</span></p><p><span style="color:#212529;">Pro-Active and a team player.</span></p><p><span style="color:#212529;">Reliable transport to and back from work</span></p>

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